Ask AI uses the help content to explain FASS and can help you create a support ticket when you need a person.
Quick answer
Open Ask AI where it appears, allow AI/chatbot consent if you want to use it, and describe the problem. Follow article links or create a support ticket when offered.
Open the Ask AI control where it appears on the site. Ask a practical question about finding lessons, using your account, or a FASS feature. Suggested questions can help you get started, and answers can link to the relevant help articles.
Ask AI is a guide. Check important details in the linked article and current screen, because generated answers can be wrong or out of date. It does not confirm lesson availability, approve refunds, or replace a school's lesson terms.
For discovery, the school [blocked], instructor [blocked], and resort [blocked] AI searches apply filters to their directories.
The widget requires the AI & Chatbot consent category to send questions. With consent, a recent conversation is kept in this browser for up to 24 hours; use New conversation to clear it. Withdrawing consent also clears the stored chat history.
Sending a question involves processing it on the service and its configured AI provider. Local browser history does not mean the text never leaves your device. Avoid entering passwords, card details, or unnecessary private information; see AI transparency [blocked] and the Privacy Policy [blocked].
Where offered, create a support ticket from the conversation. You need to sign in, and the conversation is included with the request. Follow it in Support [blocked]. For changes to a lesson or a provider's refund decision, contact that provider; FASS support can help with the platform and recorded payment status.
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