Ask FASS offers live voice, text, listing discovery and help appropriate to your account when enabled. Older Ask AI help chat has different history and support-ticket controls.
Quick answer
Open Ask FASS from the main search or snowflake launcher, enable AI & Chatbot consent, then type or choose Talk to FASS. It can offer to open supported pages; supported changes require your separate explicit confirmation.
Ask FASS is the live voice and text assistant for visitors, customers, schools, instructors and administrators, when enabled. Open it from the main search area or the snowflake launcher, allow AI & Chatbot in privacy choices, then type a question or choose Talk to FASS. Opening it alone does not start the microphone or send a message.
It can search public schools, instructors, lessons and resorts, explain supported tasks for your role, and offer: “Would you like me to open the page for you?” After you agree, it can open a supported page or filtered directory and highlight a registered control. Supported name/bio edits, unpublished lesson drafts and authorised booking rescheduling use a preview and your separate explicit confirmation. You select files yourself; payments, refunds, cancellations, publishing and message sending remain in the normal forms.
Use the live assistant guide for voice, inactivity and mobile controls. Conversation privacy and download explains its in-page history and optional text export. FASS does not save a transcript or raw audio for this live feature or use its conversations to train models; OpenAI processing has its own terms.
Directory school, instructor and resort finders turn a description into search filters. They are separate from a live conversation.
An older Ask AI help chat may appear in the Help Centre or as a fallback. With consent, its recent history is kept in this browser for up to 24 hours. Use New conversation or withdraw consent to clear that history. Where its support-ticket action is offered, sign in and review the request; the submitted conversation is included. Those controls and storage rules do not describe the new live assistant. A school's own chatbot is another separate service.
For platform help, open Support, or Contact if you cannot sign in. The live assistant can guide you there; it does not automatically submit a ticket. Contact the provider about lesson availability, suitability, changes or refunds. AI suggestions can be wrong and do not reserve places, guarantee snow or override booking terms.
Guests receive a limited free allowance, by default five minutes of voice and ten text replies. Admin can change it; existing saved allowances remain in effect until changed. Shared-network and per-call limits can reduce available time, so review the displayed remaining allowance before starting. When it ends, the chat offers free account creation or sign-in. New accounts receive a separate one-off 48-hour assistant trial. Outside an active trial, signed-in use draws from your personal AI-credit balance at the displayed connection, started-minute and text-reply rates once Admin configures them. Connected silence, mute and the idle grace period count. See assistant allowances and credits.
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