Why is the FASS assistant not connecting or responding?

Why is the FASS assistant not connecting or responding?

Read the notice in Ask FASS first. Check AI & Chatbot in privacy choices and your remaining trial or account credits. If voice cannot connect, try a typed question. Ordinary search and the Help Centre remain available without AI.

Voice will not start or has disconnected

1. Choose Talk to FASS deliberately; opening the panel does not start a call. Allow microphone access in the browser when asked.
2. If permission was denied, review the browser's site microphone permission and your device's microphone settings, then try again. You can type without granting microphone permission.
3. Restore your connection after a network interruption, phone call, app switch or device lock. When disconnected, use Talk to FASS again. If a call is still connected, use End voice before starting another.

If the panel says Voice is currently unavailable. You can still type, use text. If both modes are unavailable, use the directories and guides; changing microphone permissions cannot repair a platform service outage.

The microphone paused or the allowance ended

After 90 seconds without meaningful conversation activity, voice pauses and offers Continue voice or End voice. Without a choice for another 30 seconds, it disconnects. Maximum call duration and server usage limits also apply.

Review the displayed allowance. Reconnecting does not reset a guest trial, and a new connection can carry another configured charge for a signed-in account. Silence and mute while connected count towards voice use. See allowances and credits.

An action failed or an answer seems stuck

A navigation offer, an AI explanation and a saved account change are different actions. Only supported changes provide an exact preview and Confirm change button; saying yes in voice does not submit them. A preview can expire or become outdated if the record changes. Request a fresh preview after checking the current record.

If an account change, lesson draft or reschedule reports an error after confirmation, check the actual profile, lesson list or booking before repeating it. An interrupted response alone does not establish whether a write completed. The assistant cannot bypass permissions, conflicts, verification or payment restrictions. Use the ordinary editor when the task is unsupported.

Download any conversation text you need from the assistant's settings before resetting or leaving the page. Resetting clears conversation context; it does not undo saved actions, restore credits or repair service configuration.

When to contact support

If the same problem remains after resolving the relevant check, open Support, or Contact if you cannot sign in. Include whether you used text or voice, the page, approximate time, browser/device, exact error wording and any Support reference shown. A reference helps support trace the failed operation; it is not a promise that a ticket was created automatically. Never send passwords, codes, API keys or private conversation exports unless an appropriate secure support process requests them.