How are payments handled?

How are payments handled?

When you pay online, Find a Ski School creates the charge through Stripe Checkout on its platform account. For an onboarded provider, Stripe Connect uses a destination charge: it transfers the provider's share to the provider's connected account and returns Find a Ski School's stated commission to the platform as an application fee.

Find a Ski School does not operate a stored-value wallet or escrow service. It does, however, operate the Stripe charge and refund flow. The ski school or instructor remains the lesson provider and the party to your booking contract.

What this means for you

• No booking fees. Find a Ski School does not add a fee to your booking. You pay exactly what the school's lesson costs.
• The provider is your counterparty for the lesson. The school or instructor sets its policy, answers lesson questions and decides whether a refund request is approved. Find a Ski School executes an approved online refund through Stripe.
• Payment is secure. Stripe handles every transaction end-to-end using the same security standards they use for millions of businesses worldwide. Your card details never touch our servers.

About Stripe processing fees

Under the current destination-charge setup, Stripe deducts its processing fee from Find a Ski School's platform account. It is not added to your total and is not separately deducted from the provider transfer. The provider receives the amount processed less the stated Find a Ski School commission.

What if something goes wrong at checkout?

If your card is declined, the booking isn't created — try again, use a different card, or contact your bank if the issue persists. Nothing is charged until the booking is created successfully.

If the payment went through but something looks wrong (for example, a duplicate or wrong amount), contact Find a Ski School support and the provider with your booking reference. The provider can see the booking, while Find a Ski School can trace the platform charge and refund status in Stripe.

Currency

Schools set their prices in their local currency. When you pay, your card issuer converts it to your card's currency at their exchange rate. The booking confirmation email shows the exact amount in the school's currency.

No booking fees for skiers and learners, ever.