Online card payments use Stripe Checkout and are made to the ski school's or instructor's own Stripe account. Find a Ski School's commission is collected from that payment as a Stripe application fee, and no booking fee is added for learners.
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Your card payment is made to the ski school's or instructor's own Stripe account. Find a Ski School's commission is collected from that payment as a Stripe application fee. Find a Ski School never holds your payment, operates no wallet or escrow service, and adds no booking fee for learners.
When you pay online, the payment is made through Stripe Checkout to the ski school's or instructor's own Stripe account, and the card statement shows the name set in that account. The school or instructor is the seller and merchant of record for that payment. Find a Ski School's stated commission is collected from the same payment as a Stripe application fee, and the rest of it stays in the provider's account.
Find a Ski School never holds your payment and does not operate a stored-value wallet or escrow service. It provides the checkout, records the booking, and issues an approved refund on the provider's own Stripe account. The ski school or instructor remains the lesson provider and the party to your booking contract.
Stripe charges its processing fee to the school's or instructor's own Stripe account. It is not added to your total, and the price shown at checkout is the amount charged. The provider receives the amount you paid less Find a Ski School's commission and less Stripe's fee.
The provider decides a refund request under its published policy. If it approves a refund of an online payment, Find a Ski School issues that refund on the provider's own Stripe account, back to the card you paid with, and returns its commission in proportion to the amount refunded. The refund is paid from the provider's Stripe balance, so Stripe holds it as pending if that balance does not yet cover it, and the provider can refund the payment from its own Stripe Dashboard if Stripe fails it.
If you raise a card dispute with your bank, it is raised against the provider's Stripe account, and the provider responds to it in its own Stripe Dashboard. See how to change or cancel a booking.
A checkout can create a temporary pending booking before payment completes. If your card is declined or you leave checkout, that is not a confirmed paid lesson. Check the result and your booking status before trying again. If the bank shows a charge but the booking is unclear, contact support and the provider before making another payment.
If the payment went through but something looks wrong (for example, a duplicate or wrong amount), contact Find a Ski School support and the provider with your booking reference. The provider can see the booking and the payment in its own Stripe Dashboard, while Find a Ski School can trace the charge and the refund status recorded against your booking.
A request-only lesson does not take payment through FASS or confirm availability. The provider contacts you to agree the lesson, price, and payment arrangements. Follow the actual action shown on its profile.
Schools set their prices in their local currency. When you pay, your card issuer converts it to your card's currency at their exchange rate. The booking confirmation email shows the exact amount in the school's currency.
No booking fees for skiers and learners, ever.
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