Use My lessons for eligible rescheduling, cancellation, and refund requests. The provider’s policy determines refund entitlement.
Quick answer
Open /my-bookings?tab=upcoming and select the booking’s available action. Review the cancellation terms or available replacement times before confirming.
Open My lessons and find the booking. The available controls depend on its status and how soon it starts.
Where Reschedule is available, choose a new date and an offered time. Times use the school's time zone and are checked again before saving. Online rescheduling normally requires more than 24 hours' notice. Some changes need renewed provider confirmation; read the result after saving.
If no suitable time is available, the button is unavailable, or you want to change the lesson or learners, message the school. A suggested alternative is not reserved until the change succeeds.
Select Cancel, read the booking's cancellation policy and any no-refund warning, and add a reason if useful. Confirm only when you want to cancel. Lessons that have already started cannot be cancelled online.
Cancelling a lesson and receiving a refund are separate events. Follow the refund-request action where offered and check Cancellation and refund progress on the booking. Contact the provider about entitlement under its policy.
The provider decides whether to approve a refund. Once approved, Find a Ski School then issues the refund on the provider's own Stripe account, back to the original payment method. FASS's commission is returned in proportion to the amount refunded. A refund request or approval is not proof that funds have reached your bank.
If the provider's Stripe balance does not yet cover the refund, Stripe holds it as pending until it does. If Stripe fails it, the provider can refund through its own Stripe Dashboard.
Stripe refunds commonly take 5–10 business days after issue; the bank and payment status can affect timing. If a refund is pending or failed, ask the provider or FASS support to check the recorded status.
For an unpaid lesson request, tell the school if you no longer need it; there is no online payment to refund. For bookings made outside FASS, use the provider's cancellation process.
The school decides whether conditions permit the lesson and applies its weather/cancellation terms. Do not assume every weather cancellation receives the same refund. If you need help tracing a platform payment or request, include the booking reference when contacting support.
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