How do I change or cancel a booking?

How do I change or cancel a booking?

Open your student dashboard at /dashboard, find the lesson under Upcoming Bookings, and tap Cancel. Before you confirm the cancellation, you'll see the school's cancellation policy and what it entitles you to based on how close to the lesson date you are.

The cancellation dialog

When you open the cancel dialog, you'll see:

• The school's cancellation policy — in full, so you know exactly how it works for this booking
• What the policy entitles you to — based on how many days out the lesson is
• A reason field — optional, but useful for the school to know (illness, travel, weather)

Who issues the refund, and when

Once you confirm, the cancellation is recorded and the provider is notified. The provider's published policy determines what you are entitled to, and the provider approves or declines the request. For an online card payment, Find a Ski School then creates the refund through Stripe to the original payment method. On a Connect destination charge, Stripe reverses the provider transfer and returns the related FASS application fee where applicable.

Two dates matter, and they're different:

• Refund issued — after provider approval, the FASS backend creates the refund in Stripe
• Funds received — once issued, Stripe refunds usually reach your bank within 5–10 business days, though it varies by card issuer

If a provider declines a request that its published policy appears to allow, contact it first with your booking reference. If it does not engage, contact FASS support so we can review the recorded policy and refund status. We cannot approve a refund outside the provider's lesson terms. You may also ask your card issuer about its dispute process; Stripe decides disputes on the online charge.

Cancellation policies are set by the school

Each ski school sets its own cancellation terms — they're shown on the school's profile and again when you book, and they form the contract between you and the school. Most schools follow a tiered approach: full refund if you cancel well in advance, partial refund within a few days of the lesson, and no refund inside a short window before the lesson.

Find a Ski School does not override a provider's cancellation policy. We display the terms, record the request and execute an approved online refund through Stripe; the provider still decides entitlement under the lesson contract.

Changing a date or time

The platform doesn't have a one-click reschedule yet. To change a date or time, contact the school directly — their email and phone are on their profile. Most schools can move your booking to a different slot if they have availability, especially if you give them reasonable notice.

If you didn't make the booking through Find a Ski School

If you booked directly with a school (by phone, email, or on their own website) rather than through our platform, your booking isn't in our system and we can't cancel it for you. Contact the school directly to cancel.

What about weather cancellations?

If conditions make the lesson unsafe, the school decides whether to cancel it — not Find a Ski School. Most schools reschedule weather-cancelled lessons or offer a full refund. Check the school's policy on their profile, or reach out directly if you have questions.