What is the pre-arrival questionnaire, and do I have to fill it in?

What is the pre-arrival questionnaire, and do I have to fill it in?

Some schools send a short questionnaire by email after you book. It gathers a few details the instructor needs to know before the lesson starts, so you can spend the morning on the mountain instead of filling out forms on a clipboard.

What it asks

• Experience level — what stage you're at (required)
• Piste comfort — which types of runs you're confident on
• Goals for the lesson — what you want to get out of the session
• Language preference — the language you'd like the lesson taught in
• Equipment — whether you'll need rental, and sizing details if so
• Medical information — optional, and protected by a separate consent tick
• Additional notes — anything else the instructor should know

About the medical section

Medical information is handled carefully because it falls under GDPR health-data rules. If you want to share medical details (allergies, conditions, medications, past injuries), you tick an explicit consent box first, then fill in the field. By completing it, you consent to your medical information being processed and shared with the ski school and instructor for safety purposes.

If you'd rather not share medical information, leave the field blank and skip the consent. Your booking still goes ahead as normal.

Do I have to fill it in?

Only the experience level is required — everything else is optional. But the more context you give your instructor, the better the lesson. A five-minute form saves your first lesson from being spent working out what level you should actually be in.

When you'll see it

Not every school uses the questionnaire. If yours does, you'll get an email with a unique link within an hour or two of your booking. The link is tied to your specific booking, so you don't need to log in — tap the link, fill in the form, submit.

If you don't see the email, check your spam folder, and if it's not there either, just fill in the details on arrival. Your instructor will still ask the same questions in person.