How do I see and manage my rentals?

How do I see and manage my rentals?

Open your student dashboard at /dashboard and go to My Rentals. Every rental order you've placed across every school shows up there, with a status label that tells you exactly where each order is in the process.

Rental statuses

• Pending — your order is placed but the school hasn't confirmed it yet. Common in the first few hours after booking outside business hours.
• Confirmed — the school has confirmed your order. Nothing more to do until your collection date.
• Checked Out — you've picked up the gear and it's signed out to you.
• Active — you've collected the gear and it's within your rental period.
• Returned — you've handed the gear back and the order is closed.
• Overdue — the return date has passed and the gear hasn't been returned yet. Contact the school to sort this out quickly.
• Cancelled — the order was cancelled (by you, by the school, or because the linked lesson was cancelled).

What each order shows

Every order card shows, without opening anything:

• Order number and status
• School — who you rented from, with a link to their profile
• Dates — start and end of the rental period, and the number of days
• Total cost — in the school's currency, plus the deposit if there is one
• Your first few items, each with its assigned size

Tap View details to see the full equipment list — every item with its assigned size and DIN setting where the school has set them, and what each one costs — followed by the subtotal, any discount, and the total.

Collection point and instructions aren't shown here. They come from the school, in your order confirmation or by asking them directly.

Changing or cancelling a rental

For changes — different sizing, different dates, adding or removing items — contact the school directly from their profile. Rental operations vary by school, and they can make changes more quickly than any platform form could. The school's contact details are on their profile and in your order confirmation.

If the rental is part of a lesson booking that you're cancelling, the rental usually cancels with it (depending on the school's policy). The cancellation dialog tells you which items are affected before you confirm.

If something's wrong with the gear

Uncomfortable boots, a broken binding, a helmet that doesn't fit — speak to the school. They fitted it and they can swap it, often within a few minutes at the base station. This is what rental shops do best, and it's much faster than trying to raise it through any support channel.

Past rentals

Returned and cancelled orders stay in your dashboard for reference. Useful if you need to check sizing from a previous trip, or if you want to rebook something that worked well.