How do I see and manage my rentals?

How do I see and manage my rentals?

Open My rentals. Use All, Active, or Past to find an order, then expand it.

Check the order

You can see the school, equipment and participant details, hire dates, order status, and money recorded against the rental. Statuses include pending, confirmed, checked out, active, returned, overdue, and cancelled. Order status and payment status are different: check whether an amount is paid, outstanding, refunded, or flagged for review.

Where supplied, the order also shows pickup and return instructions, the school's local time zone, directions, and calendar controls. Eligible orders have a collection pass with an order reference/QR code to show the rental desk. It does not replace the school's fitting checks.

Update measurements or request help

Use Measurements where available to correct a participant's sizing before equipment is handed out. Some order states no longer allow editing; contact the school then.

Use the request control for equipment, date/extension, cancellation, or fit questions. Give the school enough detail and follow the request's status. Sending a request does not itself extend the rental, change the price, cancel it, or issue a refund.

For urgent fit or equipment problems at the resort, speak to the rental desk directly.

Deposits and linked lessons

A security deposit is separate from the hire price. The details can show amounts collected, held, returned, or retained where the school records them.

Do not assume cancelling a lesson also cancels its equipment hire. Check the rental order and confirm arrangements with the school. Past orders remain available for reference, subject to account and data-retention rules.