How can I exchange points for AI credits?

How can I exchange points for AI credits?

Reward points and AI credits are kept as separate units on your account on purpose — points are something you earn, credits are something you spend on AI features. The exchange is a one-way bridge between the two: any time you have spare points, you can convert them into credits.

The rules

• Rate — 1 point converts to 1 AI credit. There's no discount and no bulk-rate.
• Cap — up to 10,000 points per redemption. If you want to swap more, do another redemption.
• No expiry — exchanged credits land in your top-up pool, which never auto-resets and never expires.
• One-way — credits cannot be converted back into points.

How to do it

1. Open Rewards from your dashboard.
2. Find the AI credits tile in the catalogue.
3. Enter the number of credits you want. The dialog shows your current points balance, the cost (same number, since it's 1:1), and confirms what your AI credit balance will look like after the exchange.
4. Hit confirm. The points come off your balance and the credits arrive in your AI credits top-up pool immediately.

You can repeat the exchange as many times as you like, subject to having the points.

Where the credits go in your AI pool

AI credits sit in three sub-pools that drain in this order:

1. Monthly allowance — your plan's automatic monthly bucket. Resets on the calendar-month boundary. Anything unused is forfeited.
2. Welcome credits — the one-off 50 credits you got when you joined. Drained second.
3. Top-up pool — paid top-ups and points-exchange credits. Drained last. Never resets, never expires.

That's deliberate: you get to use up the freebies first, and the credits you've actually earned (or paid for) only get touched once those are gone.

What it costs you in points

A few illustrative swaps, assuming you spend the credits on tools at their published rates:

(Tool-specific costs are listed on the AI Credits page in your dashboard. They can change, but exchanged credits always retain their face value.)

When not to exchange

Compare the current catalogue with the AI actions you actually need. School-bound benefits require a listing you own; staff access alone is insufficient. Default examples include:

• You're close to a subscription extension. 1,000 points buys a 1-month renewal extension. If you're already at 950, finish that off before swapping.
• You're considering a featured slot. The default cost is 1,500 points for a month. Check the current price, availability and placement terms; exposure is not a guarantee of traffic or bookings.

Tracking your exchanges

The Rewards Dashboard shows your full points history, including any redemption marked redeem:ai_credits_exchange. Your AI Credits page shows the matching ledger entry on the credits side, tagged rewards_exchange. Compare the two histories before repeating a failed or interrupted exchange. If the points were deducted but the matching credit entry is missing, contact Support with the relevant entries; do not keep submitting exchanges to test it.

Why is the exchange capped at 10,000?

The current exchange accepts a whole number from 1 to 10,000 credits per request. It checks your points balance and records the debit and credit together. The limit applies to each exchange, not to the total balance you can hold.

For an exchange problem, contact support with the relevant history entries. Do not assume support can override the redemption limit.