School Owners4 min readLast updated

How do rewards and points work?

Earn points for platform engagement — completing your profile, receiving reviews, completing bookings, referring schools. Redeem points for profile boosts, featured listings, subscription extensions, or exchange them 1:1 for AI credits. Points don't expire.

Quick answer

Open Rewards from your dashboard to see your point balance and what's available. Earn points by being active on the platform; redeem for profile boosts, featured weeks, subscription extensions, or AI credits.

How do rewards and points work?

The rewards programme gives you a way to earn platform credit through engagement and activity, and redeem it against features that would otherwise cost money. It's optional — you don't need to engage with it to use the platform — but for active operators it adds up to meaningful value.

How you earn points

Some actions are one-off rewards for getting set up; others pay every time the action happens.

One-time rewards

ActionPointsWhen it triggers
Account created50The moment you sign up.
Profile completed100Once your school or instructor profile has the basics filled in (photo, bio, certifications).
First listing created250Awarded once for your first school or independent instructor listing.
First booking received200The first booking that reaches your inbox.

Ongoing rewards

ActionPointsCadence
Booking completed25Every lesson successfully delivered.
5-star review received50Every 5-star review from a real student.
Student rebooks with you30Every time a returning student books another lesson.
Referred school signs up500Each new school or instructor who joins via your referral link.
Referral's first booking250Each referred operator who receives their first booking.

The values shown above are the platform defaults. Your live rates are always shown on the Rewards Dashboard — they're the source of truth if anything changes.

Spending points

Browse the catalogue from the Rewards Dashboard. Current redemptions:

  • Subscription extension — 1 month delay on your renewal (1,000 points), 1 year delay (10,000 points, capped at 2 per account).
  • Featured listing — 1 week on the homepage Featured section (500 points), 1 month (1,500 points).
  • Prime positioning — 1 week of labelled sponsored instructor placement (750 points), 1 month (2,500 points).
  • Profile boost — 1 week of extra search visibility (300 points).
  • GPS data retention — GPS is currently unavailable; do not redeem retention expecting access to a live tracking feature.
  • AI credits — exchange points 1:1 for AI credits, up to 10,000 in a single redemption. See How can I exchange points for AI credits? [blocked] for the full breakdown.

Review the redemption result and the affected subscription or placement afterwards. Some rewards have eligibility requirements; a listed reward is not a guarantee that an unavailable feature can be used.

Leaderboard

A platform-wide leaderboard shows the top point earners. Useful for friendly competition between schools and for visibility of who's most engaged with the platform.

Do points expire?

No. Points stay on your account until you spend them. The same is true for AI credits you've exchanged points into — those land in your top-up pool and never auto-reset.

Anti-abuse

To keep the programme honest, the platform watches for unusual earning patterns. If a single account accrues more than 1,000 points in a 24-hour window, the team gets a heads-up and reviews the activity. Genuine high-volume schools won't see anything change — the alert is informational, not blocking. It exists to catch self-bookings, review rings, or coordinated farming.

If you operate at a scale where you're regularly clearing the threshold legitimately, let the team know via support and the soft cap can be raised — where supported — on your account. The override is per-account, so other users on the platform are unaffected.

Should you optimise for points?

Probably not. The activities that earn points are also the activities that grow a healthy school operation — verification, reviews, bookings, profile quality. Treat the points as a thank-you on top of the actual work, rather than something to chase for its own sake.

If the programme changes

The rewards programme isn't a financial instrument and isn't a guarantee of platform credit indefinitely. If point values, redemption options, or the catalogue change, the Rewards Dashboard will reflect the new rates immediately. Major changes (programme suspension or termination) come with notice and a redemption window for accumulated points.

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