What is the Voice AI phone assistant (Dialora)?

What is the Voice AI phone assistant (Dialora)?

A live Voice AI telephone assistant is not currently available as a general school-dashboard feature. The old guide referred to a Dialora settings screen that is no longer present in the current application.

Do not depend on FASS to answer calls, send SMS booking links, transfer a caller, record transcripts, or provide after-hours telephone coverage.

The website voice assistant is different

Where enabled, the FASS website assistant lets visitors, customers, schools, instructors and administrators talk or type to search the platform and get supported navigation help. It runs in the website after the user chooses it and grants the relevant permissions. It is not a telephone receptionist for your school, cannot receive calls to your number, and is separate from any telephone integration. Supported dashboard actions include unpublished lesson drafts and authorised booking rescheduling after an exact preview and explicit confirmation; it cannot perform every school workflow.

What you can use now

• Keep your school's telephone number, monitored email address, and website correct.
• Answer common questions in School → FAQs.
• Use Messages to handle enquiries and supported lesson offers.
• Keep lesson details and booking options current so visitors understand whether they can pay online or send a request.

Contact Support if you want to discuss telephone integrations. Availability, provider setup, consent requirements, and pricing would need confirmation before you rely on such a service; there is no announced launch date or included call allowance promised by this guide.