How do I give office staff access to my school?

How do I give office staff access to my school?

Secretaries, assistants, and booking coordinators can work with a school using an ordinary FASS account. They do not need an instructor profile or ownership of the listing.

Add access

1. Ask your colleague to create their own account and confirm its email address.
2. As the owner, open My Schools and the school's Team and access card.
3. Choose a saved role or Custom permissions. Booking access is selected by default; review the available permissions before adding more.
4. Enter the colleague's account email and choose Add staff.

Access starts immediately. This action does not send an invitation email, so tell your colleague to sign in and open the school workspace.

Choose the right permissions

Operational permissions cover bookings, lesson planning, instructor assignment, and profile work. Saved roles let several staff members share the same permission set; changing a role changes access for its members. Custom permissions apply to that individual seat.

Only the school owner and platform administrators manage staff access, payouts, and ownership. An instructor's teaching-roster membership does not grant office permissions automatically. Give a teaching colleague a staff seat as well if they need operational access.

Change or remove access

Search the card by name, email, or role. Change permissions or remove the staff member there when their responsibilities change. Transfer ownership is a separate action for handing the listing to a new owner; do not use it to give an assistant booking access.

A claim submitted as Manager or office staff follows a staff-access review rather than transferring ownership. The current owner adding the existing account is the direct route when ownership is already established.