---
canonical: "https://findaskischool.com/help/school-booking-and-payments/how-do-group-lesson-capacity-and-waitlists-work"
language: en
last_modified: "2026-10-10T14:22:12.000Z"
---

# How do group lesson capacity and waitlists work?

Set a group class’s capacity, monitor its roster, and use its waitlist actions when full. Offering a place and marking a participant accepted are separate from payment and confirmation.

## Quick answer

Set a group class’s capacity, monitor its roster, and use its waitlist actions when full. Offering a place and marking a participant accepted are separate from payment and confirmation.

## How do group lesson capacity and waitlists work?

In **Lessons → Group classes**, set **Max participants** and, where available, **Waitlist capacity**. Check the class's roster and places remaining before accepting more learners.

## When a class fills

The supported public group-class list can offer **Join waitlist** with contact details. A queue entry is a request for a future place, not a paid booking. A zero waitlist capacity disables the queue; an unlimited setting is different from zero.

## Offer an available place

1.  Confirm a place really is available in the intended session.
2.  Open the class waitlist or school-wide waitlist view.
3.  Use **Offer next spot** or the offered per-entry action.
4.  Review the status and notification result, then wait for the learner's response.
5.  Record acceptance or decline and reconcile the roster and payment arrangements.

Do not offer one place to several people at once or assume the notification has reserved capacity. Check current statuses instead of relying on a fixed automatic countdown. The separate date-based booking waitlist and programme enrolment queues have different rules.

## Keep rosters accurate

Cancelled, confirmed, registered, and no-show states have different meanings. Inspect remaining capacity after moving or cancelling a participant, and review a manual add rather than relying on a red counter to stop every overbooking.

Auto-match suggestions can pair open group requests with classes that have room. Review dates, level, activity, language, party size, and whether the whole party fits before accepting. Accepting a suggestion is not evidence of a completed online payment.

For refunds, see [cancellations and the waitlist](https://findaskischool.com/help/school-booking-and-payments/how-do-i-handle-cancellations-and-the-waitlist).