How does the booking software work?

How does the booking software work?

Your profile's booking action depends on the provider's current setup. Book online, Request a lesson, and an external booking link are different routes.

What the learner does

1. Select a lesson, resort, party size, language, and duration or price option.
2. Choose the available or requested date and time after the required lesson options are selected.
3. Enter the learners' details and review the booking contact details; signed-in users can use account information where offered.
4. Review the summary and required agreements.
5. Pay through the available online checkout, or submit an unpaid request to the school.

The final screen states what happened. A request is not a confirmed booking or a payment. The school must respond about availability, price, and next steps. Requests can also apply to parties that do not yet meet a group lesson's minimum size.

School setup

Use the booking-readiness guidance in the dashboard. Current provider verification, published lesson settings, availability, and Stripe readiness are separate requirements for online card payment. A paid subscription alone does not make a school bookable.

If a lesson is not bookable

Select the correct business and open Getting started. Follow the missing-task action and save the change in the destination form. An application awaiting review is not approval; continue other available setup rather than resubmitting it repeatedly.

Check publication, the lesson’s resort, duration and price option, eligible instructors and their availability, and the owner’s Stripe payment setup. A connected Stripe account alone is insufficient if it still cannot take the required payments. For a dated lesson, the instructor’s approved licence must cover the full lesson through its end time; approval valid today can still leave a future lesson blocked.

Use the actual public booking label. A request-only route does not bypass provider restrictions: when verification enforcement blocks a booking or contact form, follow the explanation and the provider’s published contact details. Do not create duplicate lessons or repeatedly retry checkout to work around a restriction. See setup plans and step help.

Manage the result

Open Today → Bookings. Check the status, lesson, date/time, learners, amount collected, and any requested instructor. Review matching suggestions and availability before assigning; a preference or recommendation is not the final assignment.

For online payments, the charge is made on the school's Stripe account and FASS commission is collected as an application fee. Stripe's processing fee is separate. Review cancellation or refund requests in the dashboard rather than assuming cancellation automatically refunds a card payment.

Equipment reserved as a lesson add-on is paid at collection separately from the lesson. Standalone rentals have their own payment flow.

See Stripe setup, deposits and payment choices, and embedding the widget.