How does the booking software work?

How does the booking software work?

Your profile's booking action depends on the provider's current setup. Book online, Request a lesson, and an external booking link are different routes.

What the learner does

1. Select a lesson, resort, party size, language, and duration or price option.
2. Choose the available or requested date and time after the required lesson options are selected.
3. Enter the learners' details and review the booking contact details; signed-in users can use account information where offered.
4. Review the summary and required agreements.
5. Pay through the available online checkout, or submit an unpaid request to the school.

The final screen states what happened. A request is not a confirmed booking or a payment. The school must respond about availability, price, and next steps. Requests can also apply to parties that do not yet meet a group lesson's minimum size.

School setup

Use the booking-readiness guidance in the dashboard. Current provider verification, published lesson settings, availability, and Stripe readiness are separate requirements for online card payment. A paid subscription alone does not make a school bookable.

Manage the result

Open Today → Bookings. Check the status, lesson, date/time, learners, amount collected, and any requested instructor. Review matching suggestions and availability before assigning; a preference or recommendation is not the final assignment.

For online payments, the charge is made on the school's Stripe account and FASS commission is collected as an application fee. Stripe's processing fee is separate. Review cancellation or refund requests in the dashboard rather than assuming cancellation automatically refunds a card payment.

Equipment reserved as a lesson add-on is paid at collection separately from the lesson. Standalone rentals have their own payment flow.

See Stripe setup [blocked], deposits and payment choices [blocked], and embedding the widget [blocked].