How does the Emergency Lock work?

How does the Emergency Lock work?

If a new-device sign-in alert is not yours, use its emergency-lock link. Review the confirmation page before choosing Lock my account. The email link is single-use and expires after 24 hours.

What happens

FASS invalidates your existing sessions, removes trusted devices, and clears the password so a password reset is required. This applies to the account named by the alert; it does not freeze every colleague's account, cancel lessons, or suspend the school's Stripe account.

Recover access

1. Open Sign in [blocked] and choose Forgot password.
2. Follow the reset email and set a new, unique password.
3. Review your account security and enable two-factor authentication.
4. Check staff access and recent school changes; contact Support [blocked] if anything is unfamiliar.

If the link is expired or invalid, use the password-reset flow and contact support. There is no school-dashboard panic button, keyboard shortcut, or separate password-plus-SMS unlock workflow.