Terms of service

By accessing or using Find a Ski School ("the Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform. These Terms apply to all users, including students booking lessons ("Students") and ski schools listing their services ("Schools").

Find a Ski School is an online marketplace that connects Students with Schools worldwide. The Platform provides:

• A directory for Schools to list their services, lessons, and instructor profiles
• A search and discovery tool for Students to find suitable ski and snowboard lessons
• A booking facilitation tool that enables Students to request and pay for lessons
• Online card checkout through Stripe Connect, in which each payment is made to the School's own Stripe account and Find a Ski School's commission is collected from it as a Stripe application fee
• An AI-powered School Finder that recommends schools based on your preferences
• An AI Concierge chatbot that answers questions about schools, resorts, weather, and lessons
• Voice input for search and text fields using your device's built-in speech recognition
• A school comparison tool for side-by-side evaluation of schools
• An embeddable booking widget that Schools can place on their own websites
• Weather and snow condition information for ski resorts
• Editorial reviews and user-generated reviews and ratings
• Teaching-language search across schools and instructors

The Platform acts solely as an intermediary marketplace. We do not employ, contract, or supervise any ski school, instructor, or guide listed on the Platform. We do not own, operate, or manage any ski school or lesson programme.

Find a Ski School is not a party to any booking contract. When a Student books a lesson through the Platform, the contractual relationship is formed directly between the Student and the School. Find a Ski School is not a party to this contract and has no obligations or liability under it.

Specifically, Find a Ski School:

• Does not guarantee the quality, safety, legality, or suitability of any lesson, instructor, or service listed on the Platform
• Find a Ski School labels a school's current verification status, an instructor's own approved application and affiliation with a verified school as three separate signals. Evidence-specific checks appear separately only when the platform stores evidence for that capability. Verification is a scoped platform status, not an endorsement or a guarantee of quality, safety, competence, legal permission to work, insurance cover or lesson outcome. Check any evidence that matters to your decision.
• Is not responsible for the delivery, cancellation, rescheduling, or non-performance of any lesson or service
• Is not responsible for any injury, loss, damage, or death arising from participation in ski or snowboard lessons
• Does not hold Students' payments and does not operate a stored-value wallet or escrow service. Each online card payment is made to the School's own Stripe account, and Find a Ski School's commission is collected from that payment as a Stripe application fee
• Is not responsible for deciding whether a refund is due under the School's policy, for the outcome of a card dispute, or for whether the School's Stripe balance covers a refund. Where a School approves a refund of an online payment, Find a Ski School issues it on the School's Stripe account as described in section 5.7

To access certain features, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information

We reserve the right to suspend or terminate accounts that violate these Terms.

4.1 Password Policy

When creating or updating your password, you must meet the following requirements:

• Minimum 8 characters in length
• Must include at least one uppercase letter, one lowercase letter, and one number
• Passwords are checked against known data breach databases to prevent use of compromised credentials
• You are responsible for choosing a strong, unique password and keeping it confidential

We store passwords using industry-standard one-way hashing (bcrypt). We never store or have access to your plain-text password. If you suspect your account has been compromised, please change your password immediately and contact us.

4.2 Signup Waitlist

New users may be placed on a signup waitlist before gaining full access to the Platform. Waitlist placement does not guarantee access. We reserve the right to approve or decline waitlist applications at our discretion. Your waitlist data (name, email, account type) will be retained until your application is processed.

5.1 Listing Your School

FASS may create an unclaimed directory entry from public professional sources. Its presence does not create a provider account, show approval or participation by the school, or mean the school has accepted these provider terms. It does not grant FASS a licence to third-party text, photographs, or other material. Any content licence granted by a user under these terms applies to content they actually submit and have authority to license. Claiming a school is separate from checking accuracy, rights in content, or consent for personal data. FASS remains responsible for the content it creates and publishes.

When you register as a provider and submit or manage your school listing under these terms, you agree to:

• Provide accurate and truthful information about your services, qualifications, and pricing
• Keep your listing information up to date at all times
• Respond to booking requests in a timely manner
• Comply with all applicable laws and regulations in your jurisdiction
• Hold appropriate insurance and qualifications for the services you offer
• Accept full responsibility for the delivery and quality of your services

5.2 Subscription Tiers and Commission

Find a Ski School offers subscription plans for Schools and Instructors. Each plan determines the platform commission rate, available features, and payment options:

• Starter (Free) — Free plan. A 5% commission is deducted from each booking (1% on rebooks). No additional fees are charged to the student. Online payments only. 5% platform commission (Starter plan)
• Independent Instructor (annual or lifetime deal) — Paid annual plans (from €220/year for independent instructors). 0% commission for 12 months from your first booking, then 2% per booking (0% on rebooks). Supports offline payments (cash, bank transfer), deposit payments, and featured directory placement. 2% platform commission (after first year)
• School (annual or lifetime deal) — 2% platform commission (paid plans). All payment methods including Pay Later. Sponsored directory placement and custom branding. Up to 5 instructors included.
• Multi-School (annual or lifetime deal) — 2% platform commission (0% on rebookings). One organisation-wide subscription covering every school you own: 2 schools and the organisation management suite are included, each additional school is €750/year, and organisations with more than 10 schools are priced by arrangement. The lifetime deal covers 5 schools for life, with any further schools at the same €750/year. On the annual plan, instructors are a shared pool across your schools with no per-instructor charge; the lifetime deal includes a fixed shared instructor allowance, and extra instructor slots can be purchased at the price shown at checkout. Commission is 0% on the annual plan for 12 months from your first booking through the platform, and on the lifetime deal for two years from your first booking after purchase. Both include the centralised dashboard, shared instructor pool, and cross-location analytics.

Providers may be listed before a verification status is approved. Where the current booking gate requires verification, online booking and payment features remain unavailable until the required status is current. Find a Ski School labels a school's current verification status, an instructor's own approved application and affiliation with a verified school as three separate signals. Evidence-specific checks appear separately only when the platform stores evidence for that capability. Verification is a scoped platform status, not an endorsement or a guarantee of quality, safety, competence, legal permission to work, insurance cover or lesson outcome. Check any evidence that matters to your decision.

Commission rates are subject to change. Current rates are displayed on the Pricing page and in the admin dashboard. Changes to commission rates apply to new bookings only and do not affect existing or pending bookings.

5.3 Payment Conditions

By using the Platform's booking and payment features, you agree to:

• Connect a Stripe account that you own and control, with full Stripe Dashboard access, to receive online payments for your bookings, and accept the Stripe Services Agreement directly with Stripe when you set it up
• Accept the applicable platform commission based on your subscription tier
• Set and honour your cancellation and refund policy, decide refund requests under it, keep your Stripe balance sufficient to pay the refunds you approve, and respond in your Stripe Dashboard to any dispute of a payment made to your Stripe account; refunds, disputed amounts, and Stripe's dispute fees are paid from your Stripe balance
• Comply with the Stripe Services Agreement, any other Stripe terms that apply to your account, and the payment regulations that apply to you as the seller and merchant of record for your bookings
• Acknowledge that subscription fees (Independent Instructor, School, and Multi-School plans) are billed annually or as a one-time lifetime payment and are non-refundable for the current billing period, except that a lifetime deal may be refunded in full within 30 days of purchase if no bookings have been taken through the platform
• Acknowledge that downgrading your subscription tier will take effect at the end of the current billing period

For every online card payment taken through the Platform, the School is the seller and merchant of record. The payment is a direct charge on the School's own Stripe account, made under the Stripe Services Agreement between the School and Stripe, and the Student's card statement shows the name set in that account. Find a Ski School never holds the payment and does not operate a stored-value wallet or escrow service; its role is to provide the checkout, record the booking, and issue approved refunds on the School's Stripe account as described in section 5.7. The platform commission for the School's plan is collected from each payment as a Stripe application fee on the School's charge, and the rest of the payment remains in the School's Stripe account. Stripe's processing fees and any dispute fees are charged by Stripe to the School's Stripe account under the Stripe Services Agreement; they are not added to the Student's total, and any figure these Terms or the Platform state for what a School receives after the platform commission is before Stripe's fees.

5.4 No Customer Service Fees

Find a Ski School does not charge Students any booking or service fee, and no Find a Ski School fee is added to a payment made to a School's Stripe account. The price displayed at checkout is the price the Student pays. Stripe's payment processing fee is charged to the School's Stripe account and is not added to the Student's total. Platform costs are covered through the commission charged to Schools.

5.5 Embeddable Booking Widget

Schools may embed our booking widget on their own websites using the provided embed code. By using the embeddable widget, Schools agree that:

• The same commission rates and payment terms apply to bookings made through the widget
• The widget must not be modified, reverse-engineered, or used in a misleading manner
• Schools are responsible for ensuring their website's compliance with applicable laws when embedding the widget
• Find a Ski School may update the widget's functionality or appearance without prior notice

5.6 Sponsored Placements

Schools may purchase sponsored placements in the directory from their dashboard. Availability and pricing vary by subscription plan. Sponsored listings are clearly labelled as "Sponsored". Sponsored placement does not constitute an endorsement by Find a Ski School. We track anonymised impression and click data for sponsored placements to measure effectiveness.

5.7 Refunds and Cancellations

Schools are responsible for setting and communicating their cancellation and refund policies, for deciding requests under those policies, and for any dispute evidence. When a School approves a refund of an online payment through the Platform, Find a Ski School issues the refund on the School's Stripe account, and Stripe pays it from the School's Stripe balance to the Student's original payment method. If that balance does not cover the refund, Stripe holds the refund as pending until it does, and may fail the refund if the balance is not funded; the School is responsible for funding its Stripe balance so that an approved refund can complete and, if Stripe fails the refund, for refunding the payment from its own Stripe Dashboard. A School may also refund a payment in its own Stripe Dashboard; such a refund is recorded against the booking once Stripe notifies the Platform of it. The platform commission on a refunded payment is returned as described in section 5.9. Find a Ski School does not guarantee that a request qualifies for a refund, and does not advance or fund refunds beyond returning its own commission.

5.8 Safeguarding Concerns

Anyone may raise a concern about the conduct or safety of a School or Instructor listed on the Platform using our report form. You do not need an account, and you do not have to give your name.

Reports are received into Find a Ski School's private safeguarding queue and reviewed by our team. We do not pass a report to the School concerned unless the reporter has agreed, or sharing is necessary to protect someone's safety, or we are required to by law — and we do not share the reporter's identity with the School unless the reporter consents or disclosure is required for safety or by law. Where a report is passed to the School, the School is responsible for reviewing it and for any action that follows, including notifying the relevant authorities where required by law.

We may suspend or unpublish a listing while a report is open. Suspension is a precaution and is not a finding that any allegation is true.

Find a Ski School does not investigate safeguarding reports and is not a regulator, employer or safeguarding authority. If anyone is in immediate danger, contact your local emergency services.

5.9 Commission Mechanics

Where a plan advertises a reduced returning-customer commission rate, that rate applies when a booking is made by a signed-in customer whose verified email address matches a previous paid booking at the same school. There is no time limit on how far back the earlier booking may be, and the reduced rate is applied automatically at checkout.

Commission is calculated on the amount processed through the Platform. Where a deposit is paid online and the balance is settled directly with the school, commission applies to the deposit only. Bookings settled entirely offline carry no Platform commission.

When a payment is refunded, in full or in part, the Platform's application fee is refunded to the provider's connected account in proportion to the amount refunded. A refund the provider approves through the Platform returns the fee with the refund. A refund the provider makes in its own Stripe Dashboard does not return the fee automatically: Find a Ski School returns it in the same proportion once Stripe notifies the Platform of that refund. Whether Stripe returns its own processing fee on a refund, and when the refund reaches the Student, are governed by the Stripe Services Agreement.

If a Student's card issuer disputes a payment, the dispute is raised against the School's Stripe account and Stripe's dispute process applies. The School responds to the dispute in its own Stripe Dashboard within Stripe's deadline and is responsible for providing evidence of the booking and of any cancellation terms shown at checkout. Stripe takes the disputed amount and its dispute fee from the School's Stripe balance. If the dispute is lost, Find a Ski School returns its commission on that payment in full; if it is won, the commission is retained. Find a Ski School records the dispute against the booking and tells the School of it where it can, but the School remains responsible for watching for disputes in its own Stripe Dashboard; Find a Ski School does not respond to a dispute on the School's behalf and, because the disputed amount and the dispute fee are taken from the School's own Stripe balance, has nothing to recover from the School in respect of it.

Find a Ski School makes no payouts to Schools, because each payment is made to the School's own Stripe account, and therefore sets nothing off against a payout. Any amount a School owes Find a Ski School under these Terms that is not collected through Stripe, such as a subscription fee that remains unpaid after the retries described below, is invoiced with 30 days' payment terms.

Promotional pricing and commission terms attach to a continuously active subscription. If a subscription payment fails, we retry it and notify you before any change takes effect. If a subscription ends and is later restarted, the pricing in force at the time of restart applies unless a written offer states otherwise.

5.10 Founding Member Schedule

A Founding Member (lifetime) purchase is a one-time payment that provides, for the operating lifetime of the Platform: the features of the plan tier named in the offer; 0% booking commission for two years measured from your first booking after purchase, and your plan's standard rate thereafter; and the roadmap voting weight stated on the offer page. Prices are shown with VAT stated at checkout.

If we permanently discontinue the Platform, we will give Founding Members at least 90 days' notice and, on request, provide an export of their listing, booking and review data in a portable format.

A Founding Member account is not subject to termination for convenience. We may terminate it only for a material breach of these Terms, with notice and — where the breach can be remedied — a reasonable opportunity to remedy it first. Where this schedule conflicts with a general term elsewhere in these Terms, this schedule prevails for Founding Members.

6.1 Booking Lessons

When using the Platform to find or book ski lessons, you acknowledge and agree that:

• Your booking contract is directly with the School, not with Find a Ski School
• Find a Ski School provides directory, booking, and payment technology and is not responsible for the lesson, its quality, or its delivery
• You should independently verify the qualifications, insurance, and suitability of any School before booking
• Skiing and snowboarding carry inherent risks of injury, and you participate at your own risk
• Your online payment is made to the School's own Stripe account, where the School is the seller and merchant of record, and your card statement shows the name set in that account; Find a Ski School never holds your payment and collects its commission from the School as a Stripe application fee
• No additional service fees are charged to you beyond the lesson price
• The School's own refund and cancellation policy applies to your booking — you should review this before completing your booking

During the booking process, you will be asked to confirm via checkbox that:

• All lesson contracts are between you (the Student) and the School
• The School's refund policy applies to your booking
• You consent to the processing of your personal data in accordance with our Privacy policy
• You consent to your contact details being shared with the ski school to facilitate the booking

6.2 Refunds and Disputes

If you need to cancel or request a refund, submit the request to the School or Instructor through your booking. The provider's policy determines whether it is approved. If a refund of an online payment is approved, Find a Ski School issues it on the provider's Stripe account, and it is paid from that account to your original payment method; Stripe and your card issuer determine when it reaches you, and a refund can be held as pending until the provider's Stripe balance covers it, or fail if that balance is not funded, in which case the provider is responsible for refunding you from its own Stripe Dashboard. Because your payment was made to the provider's own Stripe account, a card dispute is raised against the provider and is answered by the provider under Stripe's dispute process, as described in section 5.9; Find a Ski School is not a party to the dispute and does not decide it.

7.1 AI School Finder

The AI School Finder uses artificial intelligence to recommend ski schools based on your stated preferences. These recommendations are generated algorithmically and should be treated as suggestions only. You should independently verify the suitability of any recommended school before booking. AI recommendations do not constitute professional advice or an endorsement by Find a Ski School.

7.2 AI Concierge

The AI Concierge chatbot provides information about ski schools, resorts, weather conditions, and the platform. While we strive for accuracy, AI-generated responses may contain errors or outdated information. The AI Concierge does not provide professional ski instruction advice, medical advice, or safety guidance. Always consult qualified professionals for such matters.

7.3 Voice Input

Voice input is provided as a convenience feature using your device's built-in speech recognition (Web Speech API). Accuracy may vary depending on your device, browser, language, and ambient conditions. We are not responsible for errors in speech-to-text transcription. Voice input requires microphone permission, which you can revoke at any time through your browser settings.

The Platform may display "Verified" or "Certified" badges on some profiles. A badge records only the platform status or evidence-specific detail stated with it. Verification is a scoped platform status, not an endorsement or a guarantee of quality, safety, competence, legal permission to work, insurance cover or lesson outcome. Check any evidence that matters to your decision.

• A badge does not by itself prove that every document, qualification, certification, insurance policy, licence or registry entry was independently checked
• Find a Ski School does not independently verify the authenticity of all certifications
• A badge does not constitute a guarantee of quality, safety, or competence
• Students should always conduct their own due diligence

Users may submit reviews and ratings for Schools, resorts, and instructors. Reviews should be honest, accurate, and based on genuine experiences. We reserve the right to remove reviews that are fraudulent, abusive, or violate these Terms. Reviews represent the opinions of individual users and do not reflect the views of Find a Ski School.

Editorial reviews and user-generated reviews and ratings: The Platform may also display editorial reviews created by our team. These are clearly labelled as editorial content and represent the views of Find a Ski School based on our research and assessment.

Users may submit corrections to resort or school data through our data correction feature. Submissions are reviewed (including automated AI spam checks) before being applied. We reserve the right to accept, modify, or reject any submitted corrections.

All content on Find a Ski School, including text, graphics, logos, and software, is the property of Find a Ski School or its content suppliers and is protected by intellectual property laws.

By submitting content to the Platform (including reviews, listings, images, and data corrections), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with our services.

You agree not to:

• Use the Platform for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorised access to any part of the Platform
• Interfere with or disrupt the Platform
• Scrape or collect data from the Platform without permission
• Impersonate another person or entity
• Circumvent the Platform's payment system to avoid commission fees
• Abuse the AI features (e.g., submitting harmful, offensive, or spam queries)
• Submit fraudulent data corrections or spam reviews
• Modify, reverse-engineer, or misuse the embeddable booking widget

The Platform is available in multiple languages for your convenience. Translations are provided on a best-effort basis and may not be perfectly accurate. In the event of any discrepancy between the English version and a translated version of these Terms, the English version shall prevail.

The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on the Platform, including School listings, reviews, certification badges, AI-generated recommendations, weather data, or editorial reviews.

To the fullest extent permitted by law, Find a Ski School shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use the Platform
• Any booking, lesson, or service arranged through the Platform
• Any injury, loss, or damage arising from ski or snowboard lessons
• Any dispute between a Student and a School
• Any failure or delay in payment processing by Stripe
• Any inaccuracy in School listings, certifications, or reviews
• Any errors or inaccuracies in AI-generated recommendations or chatbot responses
• Any errors in voice-to-text transcription
• Any inaccuracies in weather data or snow conditions

To the maximum extent permitted by applicable law, Find a Ski School's total aggregate liability for all claims arising from or related to the Platform or these Terms, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the greater of: (a) the total fees you have paid to Find a Ski School in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred pounds sterling (£100). This limitation applies regardless of whether Find a Ski School has been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

You agree to indemnify, defend, and hold harmless Find a Ski School, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising from or related to: (a) your use of or inability to use the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your breach of the rights of any third party, including any intellectual property or privacy right; (e) any content you submit, post, or transmit through the Platform; (f) any booking or lesson arrangement you enter into with another user; or (g) any dispute between you and another user of the Platform. This indemnification obligation shall survive the termination of your account and these Terms.

You must be at least 18 years of age to create an account or use the Platform independently. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian. Parents and guardians who create accounts or make bookings on behalf of minors accept these Terms and assume full responsibility for the minor's use of the Platform. Ski schools are responsible for verifying the age and parental consent of any minor participants in their lessons.

Find a Ski School shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather events, avalanches, pandemics or epidemics, government actions or restrictions, resort closures, power failures, internet or telecommunications outages, cyber attacks, acts of terrorism, war, or civil unrest. During any period of force majeure, our obligations shall be suspended for the duration of the event. We will use reasonable efforts to notify affected users and resume normal service as soon as practicable.

We reserve the right to suspend, restrict, or terminate your account and access to the Platform at any time, with or without prior notice, for any reason including but not limited to: violation of these Terms, fraudulent or illegal activity, providing false or misleading information, abusive behaviour towards other users or staff, non-payment of subscription fees, or at our sole discretion where we believe your continued use may harm the Platform or its users. You may terminate your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately. Any outstanding obligations (including payment of fees) survive termination. We are not liable to you or any third party for any termination of your access to the Platform.

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between Find a Ski School and any School, instructor, or Student. Schools and instructors are independent third parties and are not employees, agents, or representatives of Find a Ski School. We do not control, direct, or supervise the manner in which Schools deliver their services. Schools are solely responsible for their own tax obligations, insurance, qualifications, and compliance with applicable laws.

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the new Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy, Cookie Policy, and Booking Policy, constitute the entire agreement between you and Find a Ski School regarding your use of the Platform. They supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.

If you have any questions about these Terms of Service, please contact us at h••••@f•••.com.