Legal & privacy
The agreement between you, the provider you book with, and us
Important: Find a Ski School is a directory and software platform that connects learners with providers — a provider being a ski school or an independent instructor. We are not a ski school, instructor, or tour operator. We do not provide, manage, or deliver any ski lessons or services. Any booking contract is between you and the provider shown at checkout.
By accessing or using Find a Ski School ("the Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Platform. These Terms apply to all users, including students booking lessons ("Students") and ski schools listing their services ("Schools").
Find a Ski School is an online marketplace that connects Students with Schools worldwide. The Platform provides:
The Platform acts solely as an intermediary marketplace. We do not employ, contract, or supervise any ski school, instructor, or guide listed on the Platform. We do not own, operate, or manage any ski school or lesson programme.
Find a Ski School is not a party to any booking contract. When a Student books a lesson through the Platform, the contractual relationship is formed directly between the Student and the School. Find a Ski School is not a party to this contract and has no obligations or liability under it.
Specifically, Find a Ski School:
To access certain features, you may need to create an account. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
When creating or updating your password, you must meet the following requirements:
We store passwords using industry-standard one-way hashing (bcrypt). We never store or have access to your plain-text password. If you suspect your account has been compromised, please change your password immediately and contact us.
New users may be placed on a signup waitlist before gaining full access to the Platform. Waitlist placement does not guarantee access. We reserve the right to approve or decline waitlist applications at our discretion. Your waitlist data (name, email, account type) will be retained until your application is processed.
By listing your school on the Platform, you agree to:
Find a Ski School offers subscription plans for Schools and Instructors. Each plan determines the platform commission rate, available features, and payment options:
Providers may be listed before a verification status is approved. Where the current booking gate requires verification, online booking and payment features remain unavailable until the required status is current. Find a Ski School labels a school's current verification status, an instructor's own approved application and affiliation with a verified school as three separate signals. Evidence-specific checks appear separately only when the platform stores evidence for that capability. Verification is a scoped platform status, not an endorsement or a guarantee of quality, safety, competence, legal permission to work, insurance cover or lesson outcome. Check any evidence that matters to your decision.
Commission rates are subject to change. Current rates are displayed on the Pricing page and in the admin dashboard. Changes to commission rates apply to new bookings only and do not affect existing or pending bookings.
By using the Platform's booking and payment features, you agree to:
Online card payments are created on Find a Ski School's Stripe platform account. For an onboarded provider, Stripe Connect uses a destination charge to transfer the provider's share to its connected account and return the applicable platform commission to Find a Ski School as an application fee. Find a Ski School does not operate a stored-value wallet or escrow service, but it does create the charge and execute approved refunds. Under the current destination-charge setup, Stripe deducts processing fees from Find a Ski School's platform account; they are not added to the Student's total or separately deducted from the provider transfer.
Find a Ski School does not charge any additional service fees to students. The price displayed is the price the student pays. Under the current destination-charge setup, Stripe's payment processing fee is deducted from Find a Ski School's platform account; it is not added to the student's total or separately deducted from the provider transfer. Platform costs are covered through the commission charged to ski schools.
Schools may embed our booking widget on their own websites using the provided embed code. By using the embeddable widget, Schools agree that:
Schools may purchase sponsored placements in the directory from their dashboard. Availability and pricing vary by subscription plan. Sponsored listings are clearly labelled as "Sponsored". Sponsored placement does not constitute an endorsement by Find a Ski School. We track anonymised impression and click data for sponsored placements to measure effectiveness.
Schools are responsible for setting and communicating their cancellation and refund policies, deciding requests under those policies, and providing any dispute evidence. When a School approves a refund for an online payment, Find a Ski School executes it through Stripe to the original payment method. For a Connect destination charge, Stripe reverses the provider transfer and returns the related platform application fee where applicable. Find a Ski School does not guarantee that a request qualifies for a refund.
Anyone may raise a concern about the conduct or safety of a School or Instructor listed on the Platform using our report form. You do not need an account, and you do not have to give your name.
Reports are received into Find a Ski School's private safeguarding queue and reviewed by our team. We do not pass a report to the School concerned unless the reporter has agreed, or sharing is necessary to protect someone's safety, or we are required to by law — and we do not share the reporter's identity with the School unless the reporter consents or disclosure is required for safety or by law. Where a report is passed to the School, the School is responsible for reviewing it and for any action that follows, including notifying the relevant authorities where required by law.
We may suspend or unpublish a listing while a report is open. Suspension is a precaution and is not a finding that any allegation is true.
Find a Ski School does not investigate safeguarding reports and is not a regulator, employer or safeguarding authority. If anyone is in immediate danger, contact your local emergency services.
Where a plan advertises a reduced returning-customer commission rate, that rate applies when a booking is made by a signed-in customer whose verified email address matches a previous paid booking at the same school. There is no time limit on how far back the earlier booking may be, and the reduced rate is applied automatically at checkout.
Commission is calculated on the amount processed through the Platform. Where a deposit is paid online and the balance is settled directly with the school, commission applies to the deposit only. Bookings settled entirely offline carry no Platform commission.
When a provider approves a full online-payment refund, Find a Ski School creates the refund through Stripe. For a Connect destination charge, the provider transfer is reversed and the Platform's application fee is refunded to the provider's connected account so the original payment can be returned to the Student. Stripe processing fees and timing are governed by Stripe's terms.
If a customer disputes a charge, the payment processor's dispute process applies. Schools must, when asked, provide evidence of the booking and of any cancellation terms shown at checkout. Where a dispute is lost after funds have been paid out, the disputed amount and any dispute fee charged by the processor may be recovered from future payouts or invoiced.
Any amount a school owes us — for example following a refund or a lost dispute after payout — may be set off against future payouts or invoiced with 30 days' payment terms.
Promotional pricing and commission terms attach to a continuously active subscription. If a subscription payment fails, we retry it and notify you before any change takes effect. If a subscription ends and is later restarted, the pricing in force at the time of restart applies unless a written offer states otherwise.
A Founding Member (lifetime) purchase is a one-time payment that provides, for the operating lifetime of the Platform: the features of the plan tier named in the offer; 0% booking commission for two years measured from your first booking after purchase, and your plan's standard rate thereafter; and the roadmap voting weight stated on the offer page. Prices are shown with VAT stated at checkout.
If we permanently discontinue the Platform, we will give Founding Members at least 90 days' notice and, on request, provide an export of their listing, booking and review data in a portable format.
A Founding Member account is not subject to termination for convenience. We may terminate it only for a material breach of these Terms, with notice and — where the breach can be remedied — a reasonable opportunity to remedy it first. Where this schedule conflicts with a general term elsewhere in these Terms, this schedule prevails for Founding Members.
When using the Platform to find or book ski lessons, you acknowledge and agree that:
During the booking process, you will be asked to confirm via checkbox that:
If you need to cancel or request a refund, submit the request to the School or Instructor through your booking. The provider's policy determines whether it is approved. If an online-payment refund is approved, Find a Ski School initiates it through Stripe to the original payment method. Stripe decides card disputes; Find a Ski School may ask the provider for booking evidence and may recover a disputed amount or Stripe fee as described in section 5.9.
The AI School Finder uses artificial intelligence to recommend ski schools based on your stated preferences. These recommendations are generated algorithmically and should be treated as suggestions only. You should independently verify the suitability of any recommended school before booking. AI recommendations do not constitute professional advice or an endorsement by Find a Ski School.
The AI Concierge chatbot provides information about ski schools, resorts, weather conditions, and the platform. While we strive for accuracy, AI-generated responses may contain errors or outdated information. The AI Concierge does not provide professional ski instruction advice, medical advice, or safety guidance. Always consult qualified professionals for such matters.
Voice input is provided as a convenience feature using your device's built-in speech recognition (Web Speech API). Accuracy may vary depending on your device, browser, language, and ambient conditions. We are not responsible for errors in speech-to-text transcription. Voice input requires microphone permission, which you can revoke at any time through your browser settings.
The Platform may display "Verified" or "Certified" badges on some profiles. A badge records only the platform status or evidence-specific detail stated with it. Verification is a scoped platform status, not an endorsement or a guarantee of quality, safety, competence, legal permission to work, insurance cover or lesson outcome. Check any evidence that matters to your decision.
Users may submit reviews and ratings for Schools, resorts, and instructors. Reviews should be honest, accurate, and based on genuine experiences. We reserve the right to remove reviews that are fraudulent, abusive, or violate these Terms. Reviews represent the opinions of individual users and do not reflect the views of Find a Ski School.
Editorial reviews and user-generated reviews and ratings: The Platform may also display editorial reviews created by our team. These are clearly labelled as editorial content and represent the views of Find a Ski School based on our research and assessment.
Users may submit corrections to resort or school data through our data correction feature. Submissions are reviewed (including automated AI spam checks) before being applied. We reserve the right to accept, modify, or reject any submitted corrections.
All content on Find a Ski School, including text, graphics, logos, and software, is the property of Find a Ski School or its content suppliers and is protected by intellectual property laws.
By submitting content to the Platform (including reviews, listings, images, and data corrections), you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with our services.
You agree not to:
The Platform is available in multiple languages for your convenience. Translations are provided on a best-effort basis and may not be perfectly accurate. In the event of any discrepancy between the English version and a translated version of these Terms, the English version shall prevail.
The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee the accuracy, completeness, or reliability of any content on the Platform, including School listings, reviews, certification badges, AI-generated recommendations, weather data, or editorial reviews.
To the fullest extent permitted by law, Find a Ski School shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
To the maximum extent permitted by applicable law, Find a Ski School's total aggregate liability for all claims arising from or related to the Platform or these Terms, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the greater of: (a) the total fees you have paid to Find a Ski School in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred pounds sterling (£100). This limitation applies regardless of whether Find a Ski School has been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
You agree to indemnify, defend, and hold harmless Find a Ski School, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising from or related to: (a) your use of or inability to use the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your breach of the rights of any third party, including any intellectual property or privacy right; (e) any content you submit, post, or transmit through the Platform; (f) any booking or lesson arrangement you enter into with another user; or (g) any dispute between you and another user of the Platform. This indemnification obligation shall survive the termination of your account and these Terms.
You must be at least 18 years of age to create an account or use the Platform independently. If you are under 18, you may only use the Platform with the involvement and consent of a parent or legal guardian. Parents and guardians who create accounts or make bookings on behalf of minors accept these Terms and assume full responsibility for the minor's use of the Platform. Ski schools are responsible for verifying the age and parental consent of any minor participants in their lessons.
Find a Ski School shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather events, avalanches, pandemics or epidemics, government actions or restrictions, resort closures, power failures, internet or telecommunications outages, cyber attacks, acts of terrorism, war, or civil unrest. During any period of force majeure, our obligations shall be suspended for the duration of the event. We will use reasonable efforts to notify affected users and resume normal service as soon as practicable.
We reserve the right to suspend, restrict, or terminate your account and access to the Platform at any time, with or without prior notice, for any reason including but not limited to: violation of these Terms, fraudulent or illegal activity, providing false or misleading information, abusive behaviour towards other users or staff, non-payment of subscription fees, or at our sole discretion where we believe your continued use may harm the Platform or its users. You may terminate your account at any time by contacting us. Upon termination, your right to use the Platform ceases immediately. Any outstanding obligations (including payment of fees) survive termination. We are not liable to you or any third party for any termination of your access to the Platform.
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between Find a Ski School and any School, instructor, or Student. Schools and instructors are independent third parties and are not employees, agents, or representatives of Find a Ski School. We do not control, direct, or supervise the manner in which Schools deliver their services. Schools are solely responsible for their own tax obligations, insurance, qualifications, and compliance with applicable laws.
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page with a revised "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, Cookie Policy, and Booking Policy, constitute the entire agreement between you and Find a Ski School regarding your use of the Platform. They supersede all prior agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof.
If you have any questions about these Terms of Service, please contact us at .