Trust & Safety

Your safety and confidence are at the heart of everything we do. Here's how Find a Ski School works to protect students, instructors, and schools on our platform.

School & Instructor Verification

Every school and instructor listed on Find a Ski School goes through a verification process. We check qualifications, certifications, and operating credentials to ensure that the providers on our platform meet recognised industry standards. Verified listings display a badge so you can book with confidence. Schools and instructors that have not yet been verified will be clearly marked as unverified.

Secure Payments

All payments on Find a Ski School are processed through Stripe, a PCI-DSS Level 1 certified payment processor trusted by millions of businesses worldwide. Your card details are never stored on our servers. Payments are held securely and only released to the school or instructor after your lesson is confirmed, giving you an extra layer of protection.

Genuine Reviews

Our review system is designed to keep feedback honest and helpful. Only students who have completed a booking can leave a review, which means every rating reflects a real experience. Schools and instructors can respond to reviews, creating a transparent dialogue that helps future students make informed decisions.

Privacy & Data Protection

We take your privacy seriously. Personal information is only shared with the school or instructor you book with, and only the details they need to deliver your lesson. We never sell your data to third parties. Our platform uses industry-standard encryption (TLS/SSL) to protect all data in transit, and we comply with applicable data protection regulations including GDPR.

Reporting & Support

If something doesn't feel right, we want to know about it. Every listing includes a report function so you can flag concerns about a school, instructor, or review. Our team investigates every report and takes appropriate action, which may include removing listings that don't meet our standards. You can also reach our support team directly for any questions or issues.

Instructor Standards

We believe that great instruction starts with proper training. Find a Ski School encourages all instructors to hold recognised certifications from bodies such as BASI, ISIA, CSIA, PSIA, or equivalent national governing bodies. Certification details are displayed on instructor profiles where available, so you can see exactly what qualifications your instructor holds.

Community Guidelines

Find a Ski School is built on mutual respect between students, instructors, and schools. We expect all users to communicate honestly, honour their bookings, and treat each other with courtesy. Abusive behaviour, fraudulent listings, or attempts to circumvent our platform policies may result in account suspension. Together, we're building a community where everyone can enjoy the mountains safely.

Have a question about safety on our platform?