Booking Policy

Find a Ski School is a directory and booking software platform that connects students with ski schools and instructors. We are not a ski school, instructor, or tour operator. We provide the technology that enables ski schools to accept bookings directly from students.

When you make a booking through our platform, you are entering into a direct contract with the school or instructor, not with Find a Ski School. We act solely as a technology provider facilitating the connection between you and the school.

Providers can be listed before a verification status is approved. Where the current booking gate requires verification, online booking is enabled only for a provider with the required current status. Find a Ski School labels a school's current verification status, an instructor's own approved application and affiliation with a verified school as three separate signals. Evidence-specific checks appear separately only when the platform stores evidence for that capability. Verification is a scoped platform status, not an endorsement or a guarantee of quality, safety, competence, legal permission to work, insurance cover or lesson outcome. Check any evidence that matters to your decision.

Our booking process is designed to be transparent and straightforward:

• Search and discover ski schools at your chosen resort through our directory, AI School Finder, or AI Concierge chatbot.
• Select your lesson type, date, time, and any preferences directly on the school's profile.
• Consent: Confirm that you agree to the school's terms, our privacy policy, and consent to sharing your contact details with the school.
• Complete payment securely through Stripe Checkout. Your card payment is made to the school's or instructor's own Stripe account, and your card statement shows the name set in that account. Find a Ski School never holds your payment.
• Receive confirmation from the school or instructor with your booking details.

2.1 Booking via Embedded Widget

Some ski schools embed our booking widget on their own websites. Bookings made through the embedded widget follow the same process, terms, and policies as bookings made directly on findaskischool.com. The school's own website may have additional terms; please review those separately.

2.2 AI-Recommended Bookings

If you discover a school through our AI School Finder or AI Concierge, the same booking terms apply. AI recommendations are suggestions based on your stated preferences and do not constitute professional advice or an endorsement. You should independently verify the suitability of any school before booking.

All payments are processed through Stripe, a globally trusted payment processor. Key points about how payments work:

• Paid to the school or instructor: Your online card payment is a direct charge on the school's or instructor's own Stripe account. The school or instructor is the seller and merchant of record for the payment, and your card statement shows the name set in that account. Find a Ski School never holds your payment and does not operate a stored-value wallet or escrow service. Its role is to provide the checkout, record the booking, and issue an approved refund on the school's or instructor's Stripe account, as described in section 4.
• Platform fee: A platform commission is charged to the ski school or instructor (not to you) for using our booking software: 5% on the free Starter plan, or 2% on paid annual plans (0% for the school’s first 12 months, counted from its first booking). When a student rebooks with the same school, the commission drops to 0% on paid plans (1% on the Starter plan). The commission is collected from your payment as a Stripe application fee on the school's or instructor's charge, and the rest of the payment stays in the school's or instructor's Stripe account. Stripe's processing fee is charged by Stripe to the school's or instructor's Stripe account; it is not added to your total, and any figure we publish for what a school or instructor receives after the commission is before Stripe's fees.
• No hidden fees: The price you see on the booking page is the price you pay. There are no additional charges from Find a Ski School.
• Secure processing: All card data is handled by Stripe and is never stored on our servers. Stripe is PCI DSS Level 1 certified.

3.1 Payment Methods

Available payment methods depend on the school's subscription tier:

• Online Payment (All tiers): Credit/debit card payment processed securely through Stripe at the time of booking.
• Offline Payment (Independent Instructor, School, and Multi-School plans): Some schools accept cash or bank transfer payments. These are arranged directly with the school after booking.
• Deposit Payment (Independent Instructor, School, and Multi-School plans): Some schools may require a deposit at the time of booking, with the remaining balance due before or at the lesson.
• Pay Later (all paid plans): Selected schools offer a "Pay Later" option where payment is collected closer to the lesson date.

The ski school or instructor sets the cancellation and refund policy for the lesson contract and decides requests under that policy. Find a Ski School provides the booking and refund tools; the payment itself was received into the school's or instructor's own Stripe account, and any refund of it is paid from that account. We recommend:

• Review the school's cancellation policy before completing your booking. This information is displayed on the school's profile page.
• Contact the school or instructor directly if you need to cancel or modify your booking. Their contact details are provided in your booking confirmation.
• Request refunds through your booking: The school or instructor reviews the request under its policy. If it approves a refund of an online payment, Find a Ski School issues the refund on the school's or instructor's Stripe account, and it is paid from that account to your original payment method.

A refund is paid from the school's or instructor's Stripe balance. If that balance does not yet cover it, Stripe holds the refund as pending until it does, and may fail the refund if the balance is not funded; the school or instructor is responsible for funding its balance so that an approved refund can complete and, if Stripe fails the refund, for refunding you from its own Stripe Dashboard. Where Find a Ski School charged a commission on the payment, it returns that commission to the school's or instructor's Stripe account in proportion to the amount refunded; it does not advance or fund refunds beyond returning its own commission. A school or instructor may also refund a payment in its own Stripe Dashboard, and such a refund is recorded against your booking once Stripe notifies us of it. Stripe and your card issuer determine when a refund appears on your statement. If you dispute a payment with your card issuer instead, the dispute is raised against the school's or instructor's Stripe account and is answered by the school or instructor under Stripe's dispute process; Find a Ski School is not a party to the dispute and does not decide it.

After a successful booking, you will receive a confirmation that includes:

• Booking reference number
• Lesson details (type, date, time, meeting point)
• Ski school contact information
• A Stripe payment receipt where the school's or instructor's Stripe account sends them
• Email confirmation sent to the email address provided during booking

You can view and manage your bookings at any time from the My Bookings page in your account.

Ski lessons may be affected by weather conditions, resort closures, avalanche risk, or other circumstances beyond anyone's control. Our platform displays current weather and snow conditions for resorts (sourced from Open-Meteo), but this information is provided for reference only and may not be fully accurate. In such cases:

• The ski school will typically offer to reschedule your lesson or provide a refund according to their own policy.
• Find a Ski School is not responsible for lessons affected by weather or force majeure events.
• We recommend purchasing travel insurance that covers activity cancellations.

If you have a dispute regarding the quality or delivery of a lesson:

• Contact the school or instructor first to attempt to resolve the issue directly.
• If you are unable to resolve the issue directly with the school, please contact us and we will do our best to facilitate communication between you and the school.
• As a last resort, you may dispute the charge with your card issuer or bank.

Some schools offer group lessons with limited capacity. If a group lesson is full:

• You may join a waitlist and will be notified if a spot becomes available.
• Waitlist positions are offered on a first-come, first-served basis.
• You are not charged until you confirm and complete a booking.

During the booking process, you will be asked to provide explicit consent for:

• The processing of your personal data in accordance with our Privacy policy
• The sharing of your contact details (name, email, phone number) with the ski school to facilitate the booking and lesson delivery
• Acknowledgement that the booking contract is between you and the ski school, not Find a Ski School

You cannot complete a booking without providing this consent. Your data will be processed as described in our Privacy Policy.

We may update this Booking Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this Booking Policy, please contact us.