Manage optional email categories, message frequency and push notifications from your notification preferences. Essential account and booking emails stay separate.
Quick answer
Open Notifications and select Preferences. Optional emails also have an unsubscribe link that works without signing in and stops that category only.
Open Notifications → Preferences, or follow Manage email preferences at the bottom of an email. Sign in to manage the preferences for your account email address.
Learners can also open Account → Email Notifications. Guided support can open this page and highlight the section. You choose the settings yourself; opening the reviewed support guide does not change preferences or use assistant credits. A separate live voice or text assistant conversation follows its displayed time and credit rules.
Your available controls depend on your account role. You can choose message email frequency and manage optional emails such as forecasts, GPS summaries, favourite-instructor updates, saved-search updates and lesson summaries. School owners and instructors also have controls for relevant onboarding tips, teaching summaries and school performance reports.
Some optional features, such as forecasts and GPS summaries, require you to opt in. Other summaries and follow-ups are enabled by default. Check the switches to see your current choices. Saving one category does not change the others.
Turning off an optional category does not stop essential booking, payment or account-security emails. For example, unsubscribing from review requests does not stop your booking confirmation or password-reset email.
In Choose how much email you receive, Essential emails only switches every optional category off, including categories for your other roles. Essential booking, payment, security and qualification notices continue.
Choose Pause optional emails for 7 days or Pause optional emails for 30 days to pause optional delivery temporarily. The pause does not turn opted-out categories back on. When it ends, only categories still enabled resume; Resume enabled emails now ends an active pause sooner.
Under Message emails, choose Every message, Daily summary, Weekly summary or Off. Email category and frequency controls save their own changes; you do not need the profile's Save All Changes button. Wait for the saved confirmation and check your choices.
If preferences cannot load, select Retry. If a save fails, review the saved settings and select Retry this change. A page opening or a saved setting does not confirm that a particular email was delivered. If the issue remains, continue with human support; keep the same support request open until you confirm the problem is solved.
Optional emails include Unsubscribe from these emails. You do not need to sign in: open the link, review the category and confirm. This stops that category for the address that received the email, including guest addresses without an account. Simply opening the link does not change your preferences.
Older unsubscribe links without a category stop all optional categories. They do not stop essential booking, payment or account-security emails.
Use Manage email preferences to review other categories or switch one back on for your account email address. Essential service emails have a preferences link but do not offer an unsubscribe action that would stop important account or booking information.
Push notifications require permission from your browser. Manage them in notification preferences. You can also revoke the site's permission in your browser settings.
In-app notifications remain available through the bell icon and Notifications page. Turning off optional emails does not remove those notifications or messages from your inbox.
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