Use account privacy controls and the data-request form to manage your data. Account deletion includes a 14-day cancellation window.
Quick answer
Open /data-request for data requests. Account deletion is scheduled, with a cancellation link emailed to you; it is not an immediate erase button.
Use Data requests to request access, an export, a correction, or deletion. Signed-in users can follow their own requests there. See the Privacy Policy for how information is used and any records that must be retained.
Use privacy choices to enable or withdraw AI & Chatbot before sending assistant messages or audio. Starting voice also requires your deliberate tap and browser microphone permission. You can use standard search and Help Centre articles without AI consent. The Privacy Policy explains processing; it is not a blanket agreement to reuse conversations.
The live Ask FASS assistant keeps its conversation in page memory. FASS does not save its transcript or raw audio to the application database or train models on those conversations. OpenAI processes submitted content under the service's terms; this does not promise provider zero retention. This guide explains what is sent, clearing, and downloading your own text copy. Older AI help chat, finder searches and a school's chatbot have different retention rules, described in AI Transparency.
Open the deletion controls in your account settings and read the information shown. Confirm by typing DELETE and, where requested, your password. Accounts using only a connected login follow the confirmation shown instead of entering a password they have not set.
Deletion is scheduled with a 14-day grace period. The confirmation tells you the deadline, and the email includes a cancellation link. Use that link before the deadline if you change your mind. After erasure completes, deleted information cannot be restored. Some booking or financial records may be retained or anonymised where required.
Use privacy choices to control optional analytics. Essential sign-in cookies remain necessary. See notification preferences for optional emails and message frequency.
In a provider conversation, you can separately allow the provider to use your chat and permitted profile details for an AI-assisted lesson offer. The account preference can disable that use everywhere. Consent to one conversation is not permission for every school or a training opt-in.
Family links and guardian access have their own permissions. Check who has access before sharing a child's progress; removing a managed child profile and erasing the child's data are different actions.
Use Account security to manage two-factor authentication and active sessions. If you suspect unauthorised access, change your password and contact support. Do not send passwords or payment-card details in a support or AI message.
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