How do I manage my privacy and data?

How do I manage my privacy and data?

Use Data requests [blocked] to request access, an export, a correction, or deletion. Signed-in users can follow their own requests there. See the Privacy Policy [blocked] for how information is used and any records that must be retained.

Deleting an account

Open the deletion controls in your account settings and read the information shown. Confirm by typing DELETE and, where requested, your password. Accounts using only a connected login follow the confirmation shown instead of entering a password they have not set.

Deletion is scheduled with a 14-day grace period. The confirmation tells you the deadline, and the email includes a cancellation link. Use that link before the deadline if you change your mind. After erasure completes, deleted information cannot be restored. Some booking or financial records may be retained or anonymised where required.

Consent and sharing

Use cookie preferences to control optional analytics and AI/chatbot features. Essential sign-in cookies remain necessary. See notification preferences [blocked] for optional emails and message frequency.

In a conversation, you can separately allow the provider to use your chat and permitted profile details for an AI-assisted lesson offer. The account preference can disable that use everywhere. Consent to one conversation is not permission for every school.

Family links and guardian access also have their own permissions. Check who has access before sharing a child's progress; removing a managed child profile and erasing the child's data are different actions.

Account security

Use Account security [blocked] to manage two-factor authentication and active sessions. If you suspect unauthorised access, change your password and contact support [blocked]. Do not send passwords or payment-card details in a support message.