How do I reset a forgotten password?

How do I reset a forgotten password?

Select Forgot password? on Sign in, or open the password reset request form. You do not need to be signed in to request a reset.

1. Enter the email address for your FASS account.
2. Complete any human verification shown and select Send reset link.
3. Check your inbox and spam folder, then open the link in the reset email.
4. On the reset page, enter New Password and Confirm Password, complete any human verification, and select Reset Password. Follow the password requirements shown. If this is a first-time account setup link, check the Associated account email and confirm This is my email address. only if it is correct. Ask the person who shared the setup link to correct a wrong address before continuing.
5. After the reset succeeds, return to Sign in and use the new password.

The confirmation message does not prove that an account exists for an address. This protects account privacy. Check that you entered the address you registered with.

The link is invalid or expired

Return to the reset request form and request a fresh email. Use its new link. If you still cannot access the account, use the public Contact form.

If the page cannot check the link, Check link again retries that check. Repeated failures need support; do not paste the reset URL or its token into chat.

I normally sign in with Google

Use Sign in with Google when that option is shown and it is how you access your account. A Google account password is managed by Google; the FASS assistant cannot reset it.

Resetting a FASS password does not bypass two-step sign-in. If you are asked for an authenticator, email or recovery code, follow the two-factor sign-in guidance.

I can already sign in and want to change my password

Open Account security and use the Change Password section. Follow the checks shown there.

Never send a password, reset link, verification code or recovery code to the AI assistant or in a support message. The assistant can help you find the page, but you set the password yourself.