School Owners2 min readLast updated

How do I set school policies, FAQs and meeting locations?

Use School → Policies, FAQs, and Meeting locations to maintain customer information. Review AI drafts and lesson links, then check the public page and booking flow.

Quick answer

Use School → Policies, FAQs, and Meeting locations to maintain customer information. Review AI drafts and lesson links, then check the public page and booking flow.

How do I set school policies, FAQs and meeting locations?

Select the right school, then use these tools in School:

Policies

Open Policies to edit the cancellation and other terms supported by the form. You can draft or review wording with the available AI tools or import from a URL, but check the result before publishing. You remain responsible for your school's terms.

Booking consent and policy records depend on the booking path. A request-only form forwards an enquiry; a paid checkout has different agreements. Do not assume a policy edit changes an existing booking's agreed terms or automatically emails every affected customer. Contact affected learners when an operational change needs explaining.

FAQs

Open FAQs to add, edit, remove, and reorder answers. If you generate suggestions, check prices, dates, age restrictions, and safety advice before saving them. Answer common questions clearly: equipment, lift passes, languages, late arrivals, and where to meet.

Meeting locations

Open Meeting locations, select the resort, and enter clear directions and the available location details. Use lesson associations to connect the right lessons to the right meeting point. Check existing lesson usage before deleting or moving a location.

After saving, open your public school or lesson page and check the information in the customer flow. Keep messages and email preparation instructions consistent with it.

Check the public profile

Locations, meeting locations, FAQs and policies appear together on your school profile, in that order. In Page sections, practical information moves as a group, while each section keeps its own visibility toggle. The gallery stays at the bottom. Policy links from lesson pages still open the school’s policy section.

Near the top, About includes your contact details. Visitors can expand Ask about lessons to open the enquiry form. The AI facts summary can also be expanded separately; check your school details when updating either summary or practical information.

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