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Trust & Safety

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What is FASS Protect?

FASS Protect is the name for safeguards built into every booking: scoped verification-status labels, secure Stripe Connect payments, cancellation terms shown before payment, and a private reporting route. It is not insurance.

Updated Aug 31, 2026

How do I report a concern about a school or instructor?

For booking-specific issues, contact the school directly. For safeguarding, fraud, or misrepresentation, use the Report a concern form. Reports go to Find a Ski School's safeguarding team only; we review every report and decide the platform response, and nothing is shared with the school without your permission unless safety or the law requires it.

Updated Sep 4, 2026

What does the Verified badge mean?

A Verified badge records one scoped Find a Ski School status: a school's current verification status, an instructor's approved application, or an instructor's affiliation with a school whose status is current. It is not proof that every identity, qualification, insurance or other document was independently checked.

Updated Sep 1, 2026