What is FASS Protect?

What is FASS Protect?

FASS Protect is the name for the safeguards that apply to every booking made through Find a Ski School. There's nothing to buy and nothing to opt into — it's free, automatic, and the same for every learner.

One thing to be clear about before anything else: FASS Protect is not an insurance policy, and Find a Ski School is not the lesson provider — your lesson contract is with the school. What FASS Protect does is make sure you know who you're booking with, pay securely, see the terms up front, and have somewhere real to turn if something is wrong.

It covers four things: who you're booking with, how you pay, what happens if plans change, and what happens if something goes wrong.

Verification-status labels

Read the label beside any verification badge. Find a Ski School distinguishes a school's current verification status, an instructor's approved application and an instructor's affiliation with a verified school. A status does not by itself confirm identity, qualifications, insurance, safeguarding, work rights or a live registry match. Evidence-specific checks appear separately only when the platform stores that capability. See what the Verified badge means [blocked].

Secure Stripe Connect payments

Find a Ski School creates the online charge through Stripe Checkout. Stripe Connect then transfers the provider's share to its connected account after our stated commission. We do not operate a wallet or escrow service, but we do operate the charge and approved-refund flow. Your full card details never touch FASS servers. No FASS booking fee is added for learners. See how payments are handled [blocked].

Cancellation terms you see before you pay

Every provider sets its own cancellation policy, and it is shown on the profile and at booking. A refund request is reviewed by the provider under that policy. If an online-payment refund is approved, the FASS backend creates it through Stripe to the original payment method; Stripe and the card issuer control when it appears. See how to change or cancel a booking [blocked].

A private reporting route with real consequences

Most booking issues are resolved fastest by contacting the school directly — they're your counterparty and their details are on your booking confirmation. When that fails, or when something more serious is happening, use Report a concern [blocked]:

• Reports come to Find a Ski School's safeguarding team only — nothing is passed to the school without your permission unless someone's safety or the law requires it, and your identity is never shared with them
• We review every report and decide the platform response — we can pause a listing while a report is open (a precaution, not a finding), suspend or remove a profile, and revoke a Verified badge
• The route works without an account and without giving your name
• It is not monitored around the clock — if anyone is in immediate danger, contact your local emergency services first

See how to report a concern [blocked].

What FASS Protect is not

Find a Ski School is a marketplace — your lesson contract is with the school, not with us. FASS Protect is not an insurance policy, and it doesn't override a school's cancellation terms: we can't force a school to refund you outside the policy you accepted when booking, and we don't investigate the underlying facts of a dispute — where a report needs investigating, that is for the school and, where appropriate, the authorities. See Find a Ski School's role in the booking [blocked].