What is FASS Protect?

What is FASS Protect?

FASS Protect describes the platform's booking safeguards: scoped verification labels, secure online checkout where offered, booking terms, and a reporting route. There is no separate protection product to buy.

FASS Protect is not an insurance policy, and Find a Ski School is not the lesson provider — your lesson contract is with the school. What FASS Protect does is make sure you know who you're booking with, pay securely, see the terms up front, and have somewhere real to turn if something is wrong.

Read the provider's booking option before continuing. Request a lesson forwards an enquiry for the provider to confirm; it is not an online booking or a card payment. External booking links use the provider's own booking process. The Stripe payment safeguards below apply when you use FASS online checkout.

Verification-status labels

Read the label beside any verification badge. Find a Ski School distinguishes a school's current verification status, an instructor's approved application and an instructor's affiliation with a verified school. A status does not by itself confirm identity, qualifications, insurance, safeguarding, work rights or a live registry match. Evidence-specific checks appear separately only when the platform stores that capability. See what the Verified badge means.

Secure payments to the provider's own Stripe account

Your online card payment is made through Stripe Checkout to the provider's own Stripe account, and our stated commission is collected from it as a Stripe application fee. Stripe's processing fee is charged to that account and is never added to your total. Find a Ski School never holds your payment and does not operate a stored-value wallet or escrow service; it provides the checkout, records the booking, and issues an approved refund on the provider's account. Your full card details never touch Find a Ski School's servers, and no Find a Ski School booking fee is added for learners. No booking fees for skiers and learners, ever. See how payments are handled.

Cancellation terms you see before you pay

Every provider sets its own cancellation policy, and it is shown on the profile and at booking. A refund request is reviewed by the provider under that policy. If an online-payment refund is approved, Find a Ski School issues it on the provider's own Stripe account, paid from that account's Stripe balance to your original payment method, and returns its commission in proportion. Stripe and your card issuer control when it appears, and Stripe holds the refund as pending if that balance does not yet cover it. A card dispute is raised against the provider's Stripe account and is answered by the provider in its own Stripe Dashboard. See how to change or cancel a booking.

A private reporting route with real consequences

Most booking issues are resolved fastest by contacting the school directly — they're your counterparty and their details are on your booking confirmation. When that fails, or when something more serious is happening, use Report a concern:

• Safety and conduct reports come to Find a Ski School's safeguarding team only — nothing is passed to the school without your permission unless someone's safety or the law requires it, and your identity is never shared with them
• We review every report and decide the platform response — we can pause a listing while a report is open (a precaution, not a finding), suspend or remove a profile, and revoke a Verified badge
• The route works without an account and without giving your name
• It is not monitored around the clock — if anyone is in immediate danger, contact your local emergency services first

Incorrect profile information follows a support-ticket route instead of safeguarding. For ordinary account or technical help, open Account support. See how to report a concern.

What FASS Protect is not

Find a Ski School is a marketplace — your lesson contract is with the school, not with us. FASS Protect is not an insurance policy, and it doesn't override a school's cancellation terms: we can't force a school to refund you outside the policy you accepted when booking, and we don't investigate the underlying facts of a dispute — where a report needs investigating, that is for the school and, where appropriate, the authorities. See Find a Ski School's role in the booking.