Review Policy

1. Our Commitment to Honest Reviews

At Find a Ski School, we believe that genuine, honest reviews are essential for helping students find the right ski school or instructor. Our review system is designed to be transparent, fair, and trustworthy for both students and providers. We take the integrity of reviews seriously and have implemented multiple layers of verification and moderation to maintain the highest standards.

2. Who Can Leave a Review

Reviews on Find a Ski School are only accepted from customers who have completed a booking through our platform. This means:

• You must have a verified account on Find a Ski School
• You must have completed a lesson or course booked through our platform
• Reviews can only be left for the specific school or instructor you booked with
• Each booking entitles you to leave one review per school or instructor

We do not accept reviews from individuals who did not book through our platform, as we cannot verify the authenticity of their experience.

3. How Reviews Are Verified

Every review submitted on Find a Ski School undergoes a multi-step verification process:

Booking Verification

We confirm that the reviewer has a completed booking with the school or instructor they are reviewing. Reviews cannot be submitted for bookings that were cancelled before the lesson took place.

AI-Powered Content Analysis

Our AI moderation system analyses every review for indicators of authenticity, including:

• Detection of fake, AI-generated, or bot-submitted reviews
• Identification of inappropriate language, hate speech, or personal attacks
• Flagging of potentially defamatory or misleading content
• Checking for spam, promotional content, or competitor sabotage
• Verification that the review content relates to the actual lesson experience

Human Review

Reviews that are flagged by our AI system or reported by users are escalated to our moderation team for manual review. Our team makes the final decision on whether a review meets our guidelines.

4. Review Content Guidelines

To maintain a helpful and respectful review environment, all reviews must adhere to the following guidelines:

Reviews Should

• Be based on your genuine personal experience during the lesson or course
• Be fair, honest, and constructive in their feedback
• Focus on the quality of instruction, communication, safety, and overall experience
• Be written in a respectful tone, even when providing negative feedback

Reviews Must Not

• Contain fake or inaccurate content — Reviews must reflect a genuine experience. Fabricated reviews, whether positive or negative, will be removed
• Include irrelevant or off-topic content — Reviews should relate to the lesson or service received, not unrelated matters
• Contain offensive or inappropriate language — Hate speech, discriminatory remarks, personal attacks, threats, or harassment of any kind are strictly prohibited
• Violate anyone's privacy — Do not include personal information about instructors, staff, or other students (such as full names, phone numbers, or addresses) without their consent
• Represent a conflict of interest — Reviews from competitors, employees of the reviewed school, or anyone with a financial interest in the review outcome are not permitted
• Contain promotional content — Reviews should not be used to advertise other businesses, products, or services
• Include misleading or unfounded criticism — Exaggerated claims or baseless accusations that cannot be substantiated will be reviewed and may be removed

5. Factors Outside the Provider's Control

We understand that external factors can affect your experience on the mountain. When reviewing, please consider that the following are generally outside the control of the ski school or instructor:

• Weather conditions (snow quality, visibility, temperature, wind)
• Lift closures or resort operational decisions
• Piste conditions and crowding
• Travel disruptions or accommodation issues
• Personal health or fitness levels

Reviews that are primarily negative due to factors outside the provider's control may be flagged for review. We encourage reviewers to focus on the aspects of the experience that the school or instructor could reasonably influence.

6. Review Ratings

Reviews on Find a Ski School use a 5-star rating system. Reviewers are asked to rate their experience across multiple categories to provide a balanced and detailed assessment. The overall rating displayed on school and instructor profiles is calculated as an average of all verified reviews.

We display all verified reviews, both positive and negative, to give an honest and complete picture of each provider. We do not selectively hide negative reviews that comply with our guidelines.

7. Review Moderation and Removal

Find a Ski School reserves the right to moderate, edit, or remove any review that violates this policy. Specifically:

• Removal: Reviews that violate our content guidelines will be removed entirely. The reviewer will be notified of the reason for removal
• Editing: We will never change the meaning or intent of a review. However, we may make minor edits to remove personal information, fix obvious typos, or redact inappropriate language while preserving the reviewer's message
• Anonymisation: In some cases, we may anonymise instructor names mentioned in reviews to protect their privacy, while keeping the review content intact

Repeated violations of our review policy may result in the suspension of your ability to leave reviews on the platform.

8. Responding to Reviews

Ski schools and instructors are encouraged to respond to reviews, both positive and negative. Responses should be professional, constructive, and respectful. Provider responses are subject to the same content guidelines as reviews.

We believe that thoughtful responses to feedback demonstrate professionalism and help build trust with potential students.

9. Reporting a Review

If you believe a review violates this policy, you can report it by:

• Clicking the "Report" button on the review
• Contacting our support team at [email protected]

All reported reviews are investigated promptly. We aim to resolve review disputes within 5 business days. Both the reviewer and the reviewed provider will be notified of the outcome.

10. Review Incentives

Find a Ski School does not offer payment, discounts, or other incentives in exchange for reviews. We may send automated reminders to customers after their lesson to encourage them to share their experience, but the decision to leave a review and its content are entirely at the customer's discretion.

Ski schools and instructors are prohibited from offering incentives to customers in exchange for positive reviews. Any reviews found to have been incentivised will be removed.

11. Data and Privacy

Reviews are displayed publicly on the platform alongside the reviewer's first name and country. We do not display full names, email addresses, or other personal information. For more details on how we handle personal data, please see our Privacy Policy.

12. Changes to This Policy

We may update this Review Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Review Policy or our review moderation practices, please contact us:

• Email: [email protected]
• Contact form: findaskischool.com/contact