What's New

Recent updates to our Help Centre — new articles, policy changes, and verification rule updates.

October 2026

EveryoneGetting started
How can I use my AI assistant with the Help Centre?
Open a public Help Centre guide in ChatGPT, Claude, or Perplexity with a prepared request for step-by-step help. Copy the prompt if it does not appear automatically.
Updated Oct 22, 2026
School OwnersBooking & Payments
How do I create and publish a lesson?
Create a catalogue lesson in Lessons hub, add photos and automatic attributes, duplicate pricing options or request AI edits, then review and save a draft or publish. Verification, policies and eligible resorts still control publication and booking readiness.
Updated Oct 22, 2026
School OwnersPrime Positioning
Understanding Your Prime Positioning Analytics
Learn how to read your click analytics and measure the ROI of your Prime Positioning investment.
Updated Oct 22, 2026
InstructorsOnboarding & Profile
How do I set up my instructor profile?
Open Account → My profile in /instructor-dashboard, complete your details, and save. Manage qualifications and verification in their separate Account pages.
Updated Oct 22, 2026
EveryoneAccount & Communication
What is Find a Ski School's role in the booking?
Find a Ski School is a directory and booking software platform. We connect you with independent ski schools and instructors. The booking is an agreement between you and the school — we're not a party to it.
Updated Oct 22, 2026
EveryoneSafety & Guidelines
Preparing for Your First Ski Lesson
What to expect, what to bring, and how to prepare for your first time on the slopes.
Updated Oct 22, 2026
EveryoneAccount & Communication
How do I turn on two-factor authentication?
Manage authenticator-app or email verification, recovery codes, and active sessions from Account security.
Updated Oct 22, 2026
Skiers & LearnersLearn & Prepare
What ski level am I?
FASS uses its own nine-level Bronze, Silver, and Gold framework, alongside simpler experience labels used in search and bookings.
Updated Oct 22, 2026
EveryoneAI Tools
How do I report an unhelpful assistant answer?
Share optional answer feedback with selected context, or contact support without submitting a conversation transcript.
Updated Oct 22, 2026
EveryoneAI Tools
How does the assistant use my saved preferences?
After AI consent, the signed-in assistant can use your saved name, self-reported ability and public favourites without treating them as verified skill.
Updated Oct 22, 2026
EveryoneAI Tools
How do I plan and save a trip with the assistant?
Apply trip requirements, inspect checked catalogue comparisons, and explicitly save a structured plan to your account.
Updated Oct 22, 2026
EveryoneAI Tools
How do private assistant preview links work?
An Admin-issued one-time preview link enables the assistant in one browser for a limited period without granting account permissions or free unlimited use.
Updated Oct 22, 2026
ParentsParent Dashboard
How do I plan family lesson drop-offs and collections?
Use Family Day Plan for authorised confirmed lessons, private adult labels, timetable checks and a downloaded day pack.
Updated Oct 22, 2026
EveryoneAI Tools
Why can the assistant not find a school or instructor?
Check spelling, initials, resort and active filters, and review suggested close matches before opening a listing.
Updated Oct 22, 2026
ParentsParent Dashboard
How do I add or edit a child profile?
Add a managed child without an email or login, or update a profile your current access allows you to edit.
Updated Oct 22, 2026
ParentsParent Dashboard
How does the parent dashboard work?
Manage child profiles, linked family accounts, bookings, and authorised progress from your learner dashboard.
Updated Oct 22, 2026
ParentsParent Dashboard
How do I message my child's instructor?
Use Messages to contact a booked instructor or the school, with formatting, replies, saved messages, and report controls.
Updated Oct 22, 2026
School OwnersGrow Your School
What are AI credits and how do they work?
AI credits pay for supported metered AI actions. Check your account’s AI Credits panel for balances and current action costs; not every AI interaction uses the same charging system.
Updated Oct 22, 2026
EveryoneAI Tools
Why is the FASS assistant not connecting or responding?
Check consent, microphone permission, connection and allowance before reconnecting. Use text or ordinary search when voice is unavailable, and retain any support reference if the problem persists.
Updated Oct 22, 2026
EveryoneAI Tools
What is the Ask AI chatbot?
Ask FASS offers live voice, text, listing discovery and help appropriate to your account when enabled. Older Ask AI help chat has different history and support-ticket controls.
Updated Oct 22, 2026
Skiers & LearnersAI Tools
How do I use the AI School Finder?
Describe the school you need, review the filters the AI applies, and refine the results yourself.
Updated Oct 22, 2026
Skiers & LearnersAI Tools
How do I use the AI Resort Finder?
Describe the resort you need, review the filters the AI applies, and refine the results yourself.
Updated Oct 22, 2026
Skiers & LearnersAI Tools
How do I use the AI Instructor Finder?
Describe the instructor you need, review the filters the AI applies, and refine the results yourself.
Updated Oct 22, 2026
EveryoneAI Tools
Does the FASS assistant store my conversation, and can I download it?
The live assistant keeps text and captions in page memory, offers a local text download and does not save conversations for FASS model training.
Updated Oct 22, 2026
EveryoneAI Tools
How can the assistant open pages and set search filters?
Ask FASS can offer supported navigation, apply directory filters and highlight registered controls after you agree.
Updated Oct 22, 2026
EveryoneAI Tools
How do assistant free minutes and AI credits work?
Check the free guest allowance or your account's displayed connection, started-minute and text credit rates before using Ask FASS.
Updated Oct 22, 2026
EveryoneAI Tools
How do I talk or type to the FASS assistant?
Use Ask FASS for live voice or text search and help appropriate to your account and workspace, with explicit microphone controls and an idle pause.
Updated Oct 22, 2026
EveryoneAI Tools
What information can the FASS assistant use, and does it update?
The assistant retrieves public catalogue records and published role-appropriate Help Centre guides; it is not automatically trained on every platform page.
Updated Oct 22, 2026
Skiers & LearnersYour Skiing Journey
How do I view and share my certificates?
View certificates issued to you, download them, or share their public verification link. They record the issuing provider’s achievement.
Updated Oct 22, 2026
EveryoneAccount & Communication
How do I manage my notifications?
Manage optional email categories, message frequency and push notifications from your notification preferences. Essential account and booking emails stay separate.
Updated Oct 22, 2026
EveryoneSki Level System
Understanding the Ski Level System
An overview of the 9-level ski and snowboarding progression system used on Find a Ski School.
Updated Oct 21, 2026
InstructorsOnboarding & Profile
What is the instructor dashboard?
Open /instructor-dashboard for Today, My bookings, My schedule, Availability, and Messages. Your linked instructor profile and school permissions determine which tools are available.
Updated Oct 21, 2026
School OwnersManaging Your School
Creating and Managing Lessons
How to set up lesson offerings, pricing, and availability.
Updated Oct 21, 2026
School OwnersSchool Owners: Getting Started
School Dashboard Overview
A tour of your school dashboard and all available management tools.
Updated Oct 21, 2026
InstructorsLessons & Teaching
How do I use the lesson plan library?
Open Lessons → Lesson plans. Search or filter starter templates and your own plans, duplicate a plan to adapt it, or create a plan with goals, drills, equipment, terrain, and notes.
Updated Oct 21, 2026
EveryoneAI Tools
Can I use the assistant in an authorised demo?
Authorised QA workspaces and invitation-led client demos have separate assistant controls and limits, with no real account-wallet spending.
Updated Oct 21, 2026
Skiers & LearnersBooking & Payments
How do I change or cancel a booking?
Use My lessons for eligible rescheduling, cancellation, and refund requests. The provider’s policy determines refund entitlement.
Updated Oct 21, 2026
Skiers & LearnersLearn & Prepare
What can I read on the Find a Ski School blog?
The blog at /blog publishes resort guides, ski tips, gear reviews, beginner guides, family skiing articles, off-piste features, snowboarding content, and travel pieces. Filter by category and search by keyword to find what's useful.
Updated Oct 21, 2026
Skiers & LearnersBooking Lessons
How to Book a Lesson
Complete guide to booking private and group ski lessons.
Updated Oct 21, 2026
School OwnersManage Your School
How do I export and import lesson and booking data?
Your data is yours to take out: bookings, external lessons, team schedules, and payroll all export to CSV, bookings also export to iCal, and payroll reports can be emailed on a schedule. Imports are narrower — instructor schedules import from CSV and catalogue lesson details can be drafted from supported source material, but there is no bulk booking-history import.
Updated Oct 21, 2026
ParentsBooking for Children
How do I choose a ski school for my child?
The /for-parents page pulls together everything you need — how to compare school status and evidence, the age-group guide for choosing lessons by age, practical safety questions, and the steps from search to slopes.
Updated Oct 21, 2026
InstructorsAvailability
How do I handle availability requests?
Open Availability → Requests, choose Respond, add an optional note, and Accept or Decline. Acceptance updates availability for that school and date; it does not book a lesson or charge a student.
Updated Oct 21, 2026
Skiers & LearnersFind & Discover
What are ski domains, and how do I find lessons in one?
A ski domain is a group of resorts linked by lifts and covered by a single lift pass — think Les Trois Vallées or SkiWelt Wilder Kaiser-Brixental. Ski domain pages bring every resort and school in the area together in one view.
Updated Oct 21, 2026
EveryoneAccount & Communication
How do I reset a forgotten password?
Request a reset email from Sign in, set a new password using its link, then sign in again.
Updated Oct 20, 2026
Skiers & LearnersAccount & Communication
How do I change my learner profile photo?
Upload or remove your personal photo from the Basic Info section of your learner account.
Updated Oct 20, 2026
EveryoneAccount & Communication
How do I change my account email address?
Change your own sign-in email in Account security, verify the new address, and complete the existing account security check.
Updated Oct 20, 2026
InstructorsOnboarding & Profile
How do I change lesson images on my instructor profile?
Use My page → Lesson images to override the photo, hover clip, or hover image for lessons shown on your instructor profile. The school's lesson pages keep their own imagery.
Updated Oct 20, 2026
EveryoneAI Tools
Can the assistant recommend a snow-sure resort?
Discuss ability, terrain and dates with Ask FASS, using published resort facts, short forecasts and available historical snow evidence with their limits.
Updated Oct 20, 2026
EveryoneGetting started
How do I use my dashboard setup plan and get help with a step?
Use Getting started for your saved setup tasks, walkthroughs and guides. Optional AI step explanations are separate from Ask FASS and do not change your account.
Updated Oct 20, 2026
EveryoneAccount & Communication
How do I verify my email or request a new link?
Verify the address used to register, request a fresh link, and get help with missing or expired verification emails.
Updated Oct 20, 2026

What's New

October 2026

How can I use my AI assistant with the Help Centre?

How do I create and publish a lesson?

Understanding Your Prime Positioning Analytics

How do I set up my instructor profile?

What is Find a Ski School's role in the booking?

Preparing for Your First Ski Lesson

How do I turn on two-factor authentication?

What ski level am I?

How do I report an unhelpful assistant answer?

How does the assistant use my saved preferences?

How do I plan and save a trip with the assistant?

How do private assistant preview links work?

How do I plan family lesson drop-offs and collections?

Why can the assistant not find a school or instructor?

How do I add or edit a child profile?

How does the parent dashboard work?

How do I message my child's instructor?

What are AI credits and how do they work?

Why is the FASS assistant not connecting or responding?

What is the Ask AI chatbot?

How do I use the AI School Finder?

How do I use the AI Resort Finder?

How do I use the AI Instructor Finder?

Does the FASS assistant store my conversation, and can I download it?

How can the assistant open pages and set search filters?

How do assistant free minutes and AI credits work?

How do I talk or type to the FASS assistant?

What information can the FASS assistant use, and does it update?

How do I view and share my certificates?

How do I manage my notifications?

Understanding the Ski Level System

What is the instructor dashboard?

Creating and Managing Lessons

School Dashboard Overview

How do I use the lesson plan library?

Can I use the assistant in an authorised demo?

How do I change or cancel a booking?

What can I read on the Find a Ski School blog?

How to Book a Lesson

How do I export and import lesson and booking data?

How do I choose a ski school for my child?

How do I handle availability requests?

What are ski domains, and how do I find lessons in one?

How do I reset a forgotten password?

How do I change my learner profile photo?

How do I change my account email address?

How do I change lesson images on my instructor profile?

Can the assistant recommend a snow-sure resort?

How do I use my dashboard setup plan and get help with a step?

How do I verify my email or request a new link?