Recent updates to our Help Centre — new articles, policy changes, and verification rule updates.
Manage child profiles, linked family accounts, bookings, and authorised progress from your learner dashboard.
Updated Oct 16, 2026
An overview of the 9-level ski and snowboarding progression system used on Find a Ski School.
Updated Oct 16, 2026
Google Calendar, iCal export and external iCal busy-feed import are three separate tools. Google can exchange booking and busy-time information; iCal export is a downloaded snapshot; iCal import polls a public feed with documented limits.
Updated Oct 15, 2026
Use My lessons for eligible rescheduling, cancellation, and refund requests. The provider’s policy determines refund entitlement.
Updated Oct 14, 2026
Use the teaching option at signup or Register instructor to create or finish your own instructor profile. Use an existing account if you have one; joining a school’s team is a separate invitation flow.
Updated Oct 14, 2026
Record your own lessons and practice, import eligible platform notes, invite feedback, and export your journal.
Updated Oct 14, 2026
Open a public Help Centre guide in ChatGPT, Claude, or Perplexity with a prepared request for step-by-step help. Copy the prompt if it does not appear automatically.
Updated Oct 14, 2026
Search for an existing school first, then claim it or create a listing through List your school. A free Starter listing is separate from verification and online booking readiness.
Updated Oct 13, 2026
Describe your lesson requirements and choose which eligible providers can respond. A brief is a request for proposals, not a booking.
Updated Oct 13, 2026
Use the inbox for provider conversations, saved messages, replies, groups, and lesson offers, with separate controls for AI context and reporting.
Updated Oct 13, 2026
The founding-member Lifetime Deal is a one-time purchase for the selected tier. Prices change by tranche; review the live offer, included limits, commission window, and refund terms before purchase.
Updated Oct 12, 2026
Open Availability → Requests, choose Respond, add an optional note, and Accept or Decline. Acceptance updates availability for that school and date; it does not book a lesson or charge a student.
Updated Oct 12, 2026
Each school works in one currency, chosen from twelve supported options and defaulting to euros. International students can browse prices converted to their own currency for reference, and a booking is charged through Stripe in the currency that lesson is priced in — their card issuer handles any conversion on their side.
Updated Oct 12, 2026
Use School → Policies, FAQs, and Meeting locations to maintain customer information. Review AI drafts and lesson links, then check the public page and booking flow.
Updated Oct 12, 2026
When you add a second instructor to an account that started as an independent instructor, your listing automatically switches to a ski school. Find a Ski School updates the directory category for you, your URL stays the same, and you keep all your reviews, bookings and history.
Updated Oct 12, 2026
GPS features are currently unavailable on FASS. This page explains the current status and how to ask about existing data.
Updated Oct 12, 2026
Compare available weather and forecast information for up to three resorts, including retrieval times and warnings where supplied.
Updated Oct 11, 2026
Describe the instructor you need, review the filters the AI applies, and refine the results yourself.
Updated Oct 11, 2026
Use Upgrade to School in the school dashboard for your independent business. It converts the existing business profile, preserving its URL and history; review billing and verification separately.
Updated Oct 11, 2026
How to add, edit, and manage instructor profiles and schedules.
Updated Oct 11, 2026
Prepare warm layers and suitable equipment, check the school’s duration and arrival instructions, and tell the instructor what support you need.
Updated Oct 11, 2026
Describe the school you need, review the filters the AI applies, and refine the results yourself.
Updated Oct 11, 2026
How to renew your Prime Positioning placement, including early renewal discounts and bulk renewal.
Updated Oct 11, 2026
Add an existing FASS account from My Schools → Team and access. Choose booking, lesson-planning, assignment, or profile permissions, or use a saved role; an instructor profile is not required.
Updated Oct 11, 2026
Use the Issue certificate action in the lesson-progress workflow, check the recipient and achievement, and issue a school certificate. Public verification confirms the recorded award; the PDF is separately access-controlled.
Updated Oct 11, 2026
View certificates issued to you, download them, or share their public verification link. They record the issuing provider’s achievement.
Updated Oct 11, 2026
Understand how Prime Positioning works and how it can increase your school's visibility.
Updated Oct 11, 2026
Open Team → Scorecards to compare recorded teaching and feedback metrics over the selected period. Leaderboard visibility has separate settings and instructor opt-in; it is not always internal-only.
Updated Oct 11, 2026
Use School → Email for wording, branding, previews, test emails, and delivery analytics. Recipient preferences are separate, and administrators retain access to editable platform templates.
Updated Oct 11, 2026
The dedicated accident-reporting feature is currently unavailable. Follow your school’s incident procedure and contact emergency services first when necessary.
Updated Oct 11, 2026
Use Add Notes on the lesson to open Quick Notes with its booking context. Review typed or transcribed content before sharing; use Progress report for the learner-specific assessment and next steps.
Updated Oct 11, 2026
The performance report turns your booking history into a full picture — revenue and booking trends, completion and cancellation rates, instructor performance, platform benchmarks, and year-over-year seasonal comparison. Pick a 1, 3, 6, or 12 month window, set goals against four key metrics, and download the lot as CSV. Year in Review adds a shareable annual summary with PDF download.
Updated Oct 11, 2026
Open Lessons → Group roster, choose the group session, and expand its participants. Use attendance controls and participant notes; Export roster provides a printable roster.
Updated Oct 11, 2026
Open Grow → Blog, create a draft, review its content and publication controls, and publish only accurate material you have permission to use. Available publishing features depend on your plan.
Updated Oct 10, 2026
Check the school's minimum age and lesson format. Some programmes accept children around age three, but readiness, facilities, and the school's policy matter more than a universal starting age.
Updated Oct 10, 2026
Pricing → A/B tests manages experiments and recorded results. Creating or starting a test does not currently split normal booking-widget visitors or apply different checkout prices automatically.
Updated Oct 10, 2026
The school dashboard groups daily work under Today, Lessons, Team, School, Pricing, Money, and Grow. Select the right school and use tool search or pinned shortcuts to reach frequent tasks.
Updated Oct 10, 2026
Open Grow → Analytics for overview metrics, Performance for detailed reports, and Year in review for an annual summary. Read metric definitions and keep financial reconciliation separate.
Updated Oct 10, 2026
Search schools by location and needs, filter for booking method or current verification, and compare a shortlist in the directory.
Updated Oct 10, 2026
The blog at /blog publishes resort guides, ski tips, gear reviews, beginner guides, family skiing articles, off-piste features, snowboarding content, and travel pieces. Filter by category and search by keyword to find what's useful.
Updated Oct 10, 2026
A Verified badge records one scoped Find a Ski School status: a school's current verification status, an instructor's approved application, or an instructor's affiliation with a school whose status is current. It is not proof that every identity, qualification, insurance or other document was independently checked.
Updated Oct 10, 2026
A short form some schools send after booking — experience level, piste comfort, goals, language preference, equipment details, and (optional) medical information. Filling it in ahead of time means less paperwork on the mountain.
Updated Oct 10, 2026
Set a group class’s capacity, monitor its roster, and use its waitlist actions when full. Offering a place and marking a participant accepted are separate from payment and confirmation.
Updated Oct 10, 2026
Use the emergency-lock link in a new-device alert to revoke your account sessions and trusted devices and require a new password. It is an account recovery action, not a school-wide operations freeze.
Updated Oct 10, 2026
Save a useful school AI search and reopen it from Saved → Searches. Recent searches and saved searches are different.
Updated Oct 10, 2026
Find a Ski School is a directory and booking software platform. We connect you with independent ski schools and instructors. The booking is an agreement between you and the school — we're not a party to it.
Updated Oct 10, 2026
The Independent Instructor annual plan is €220 at standard pricing, for a solo teaching business. It adds paid-plan booking and profile tools; verification and local teaching eligibility remain separate.
Updated Oct 10, 2026
Save current lesson goals for the right learner and sport, record personal reflections, or keep your own earlier practice items.
Updated Oct 10, 2026
Reward points convert to AI credits at 1:1, up to 10,000 per redemption. Exchanged credits land in your top-up pool, are spent last (after monthly and welcome credits), and never expire.
Updated Oct 10, 2026
Set up rental categories, individual items with barcode tracking, packages, and duration-based pricing rules. Students add rentals to their lesson booking or rent standalone; staff scan barcodes for check-out and check-in. The system tracks inventory, maintenance, and revenue.
Updated Oct 10, 2026